WeGo Public Transit - Transit Ambassador Program - 2026
Regional Transportation Authority Of Middle TennesseePublic Authority · Madison, TN- Due
- Oct 6, 2026
- Deadline passed
- Posted
- Sep 1, 2026
- Primary contact
- Nick Oldham
- (615) 917-8739
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Summary
WeGo Public Transit is seeking a qualified vendor to design, launch, and operate a Transit Ambassador Program to enhance customer experience, improve safety perception, and provide support to riders and frontline employees.
The program places trained, non-law-enforcement ambassadors throughout the transit environment for wayfinding, de-escalation, connecting vulnerable individuals to community resources, and serving as a welcoming presence at key transit locations and onboard the system. Vendors must bring experience in community-based outreach, trauma-informed engagement, de-escalation, transit or public-space operations, workforce supervision, training, data tracking, and partnership coordination. Proposals are due by October 6, 2026, with a notice of interest deadline on September 10, 2026.
- Submit to
- 430 Myatt Drive, Madison, TN, 37115
- Scope location
- Madison, TN
Questions about this RFP
How do I respond to this RFP from Regional Transportation Authority Of Middle Tennessee?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 6, 2026. Submissions should be delivered to: 430 Myatt Drive, Madison, TN, 37115. For questions, contact Nick Oldham.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Regional Transportation Authority Of Middle Tennessee in TN, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Nick Oldham at (615) 917-8739. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Regional Transportation Authority Of Middle Tennessee?
All active and historical solicitations from Regional Transportation Authority Of Middle Tennessee are tracked and searchable. As a public authority agency, Regional Transportation Authority Of Middle Tennessee regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Regional Transportation Authority Of Middle Tennessee for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Madison, TN. Review the full solicitation for detailed scope requirements.