Privacy Policy

Welcome to Civic IQ Inc. (“we,” “us,” “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

When you onboard with Civic IQ Inc., we collect the following information:

• Name
• Business Name
• Email Address
• Phone Number
• Website
• Description of Your Business

We use the information collected from you to:

• Facilitate your onboarding process.
• Provide you with access to our services and project recommendations.
• Communicate updates, announcements, or other relevant information.
• Improve our services based on feedback and engagement.

We use third-party payment processors to handle payment transactions. These third-party services are governed by their own privacy policies, and we encourage you to review them. Civic IQ Inc. does not store or have access to your payment details.

We do not sell, trade, or otherwise transfer your personal information to outside parties, except for the following:

• Third-Party Service Providers: We may share your information with third-party providers who perform services on our behalf, such as payment processing.
• Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

We retain user data only for as long as necessary to provide our services. You may request the deletion of your data at any time by contacting us. Upon such a request, we will delete all associated data within 30 days.

We do not use Third Party data (including emails, calendar events, or files) to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. The data is strictly used to provide the intended functionality of Civic IQ and to improve user-facing features, such as viewing agency insights and email outreach.

If you provide us with access to data from connected Google services, our use of that data will be subject to the following restrictions:

• Purpose Limitation: We will only use data from APIs to enable Civic IQ to read, process, write, and delete emails, track recipient interactions, access files, and calendar events. This data will be used for enhancing user-facing features that are prominent in the application’s interface.
• Data Transfer: We will not transfer your data to third parties unless it is necessary to provide and improve features visible in the user interface, to comply with applicable law, or as part of a merger, acquisition, or sale of assets.
• Advertising Restrictions: We will never use user data for serving advertisements, including re-targeting, personalized, or interest-based advertising.
• Compliance: Civic IQ’s use and transfer of information received from Google APIs will fully adhere to Google’s API Services User Data Policy, including the Limited Use provisions.

We may send you text messages for the following purposes: (a) to verify your phone number via a one-time passcode (OTP) during account registration or sign-in, and (b) if you use our SMS-based query service, to deliver responses to your questions. We collect and process the following information in connection with these messages:

• Data Collected: Your phone number, the content of your text message queries (if applicable), verification codes sent to your device, and message metadata such as timestamps and delivery status.
• How It’s Used: Your phone number is used to send one-time verification codes for account security and identity confirmation. If you use our SMS query service, your message data is used solely to process your query and deliver a text message response, and to maintain message logs for customer support and service quality.
• No Third-Party Sharing: Your phone number and message content are not sold, shared with third parties, or used for marketing or advertising purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• No Marketing Messages: We do not send promotional or marketing messages via SMS. All outbound text messages are either verification codes or direct responses to your inbound queries.
• Carrier Charges: Message and data rates may apply as determined by your mobile carrier. Civic IQ is not responsible for any charges imposed by your carrier.
• Opt-Out: You can stop receiving text messages at any time by replying STOP to any message. Note that opting out of SMS may prevent you from receiving verification codes required for account access. See our Terms & Conditions for full details.

You may opt out of receiving marketing communications from us by following the unsubscribe link provided in the communication. You can also contact us directly for any inquiries or concerns about your data.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you through email or other communication channels if the changes are significant.

If you have any questions about this Privacy Policy, please contact us at: support@civiciq.com