County of Erie - Juvenile Justice Services Case Management Platform - RFP #2026-052VF (2026)
Erie CountyCounty · Buffalo, NY- Due
- Oct 15, 2026
- Deadline passed
- Posted
- Sep 15, 2026
- Contract term
- 2 years
- Primary contact
- Gale R. Burstein
The 30-second brief
Erie County Department of Health is seeking proposals for a customizable case management platform for outcome tracking with justice-involved youth and adolescents under 25 with behavioral health needs, including substance use disorder. The software will support the Juvenile Substance Use Services Coordination Program, tracking referrals to treatment providers, data capture, case management and planning, youth intake, diversion management, family engagement, and screening tools. Key technical requirements include cloud hosting, mobile compatibility, HIPAA compliance, SOC 2 Type II audit, MFA, role-based access controls, US-only data storage, and one-year log retention. The contract term is 2 years with potential extension, and first-year funding is up to $17,000 for software development and training, with extended funding up to $8,000 per year. Proposals are due by October 15, 2026, at 4:00 p.m. Evaluation criteria include Administrative Response (15%), Technical Response (25%), Programmatic Response (30%), Operational Response (15%), and Financial Response (15%).
Administrative Response 15%, Technical Response 25%, Programmatic Response 30%, Operational Response 15%, Financial Response 15%
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Summary
Erie County Department of Health is seeking proposals for a customizable case management platform for outcome tracking with justice-involved youth and adolescents under 25 with behavioral health needs, including substance use disorder.
The software will support the Juvenile Substance Use Services Coordination Program, tracking referrals to treatment providers, data capture, case management and planning, youth intake, diversion management, family engagement, and screening tools. Key technical requirements include cloud hosting, mobile compatibility, HIPAA compliance, SOC 2 Type II audit, MFA, role-based access controls, US-only data storage, and one-year log retention. The contract term is 2 years with potential extension, and first-year funding is up to $17,000 for software development and training, with extended funding up to $8,000 per year. Proposals are due by October 15, 2026, at 4:00 p.m. Evaluation criteria include Administrative Response (15%), Technical Response (25%), Programmatic Response (30%), Operational Response (15%), and Financial Response (15%).
EVALUATION CRITERIA
5- Administrative Response 15%
- Technical Response 25%
- Programmatic Response 30%
- Operational Response 15%
- Financial Response 15%
REQUIRED ATTACHMENTS
4- Schedule A: Proposer Certification
- Schedule B: Erie County Equal Pay Certification
- Erie County MBE/WBE Certification letter
- Veteran-Owned Business letter
- Submit to
- [email protected]
- Scope location
- Buffalo, NY
- Reported agency
- County of Erie
Questions about this RFP
How do I respond to this RFP from Erie County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 15, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Gale R. Burstein.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Erie County in NY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Gale R. Burstein. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Administrative Response 15%, Technical Response 25%, Programmatic Response 30%, Operational Response 15%, Financial Response 15%" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Erie County?
All active and historical solicitations from Erie County are tracked and searchable. As a county agency, Erie County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Schedule A: Proposer Certification, Schedule B: Erie County Equal Pay Certification, Erie County MBE/WBE Certification letter, Veteran-Owned Business letter. Review the full document from Erie County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Buffalo, NY. Review the full solicitation for detailed scope requirements.