City of Hinesville - Request For Proposals To Provide Co-Managed IT Services - RFP 2026-08 (2026)
City of HinesvilleCity · Hinesville, GA- Due
- Oct 23, 2026
- Deadline passed
- Posted
- Sep 28, 2026
- Contract term
- 1 year
- Primary contact
- Temperance West
- (555) 123-4567
The 30-second brief
The City of Hinesville is seeking proposals from qualified Information Technology firms to provide comprehensive co-managed IT services under RFP 2026-08. The selected contractor will supplement the internal IT team by providing remote Tier 1 end-user support through a ticketing system, centralized monitoring and alerting, cybersecurity support, and collaborative assistance on escalated issues for approximately 251 active users, 218 workstations and laptops, and 24 servers. The environment includes compliance with FBI CJIS Security Policy requirements for public safety systems. Proposals are due by October 23, 2026, at 12:00 pm, with an optional virtual pre-bid meeting on October 6, 2026, and a question deadline of October 9, 2026. Evaluation criteria emphasize qualifications, technical approach, cybersecurity experience, service levels, and cost.
Remote Tier 1 end-user support, Monitoring and alerting support, Cybersecurity support, Microsoft 365 administrative assistance, Patch and vulnerability remediation coordination, Security incident triage and response assistance, Bi-weekly operational coordination meetings, Monthly management and cybersecurity reporting
Firm and Team Qualifications / Relevant Experience (25%), Co-Managed Technical Approach and Scope Response (25%), Cybersecurity and CJIS Experience (20%), Service Levels, Transition and Governance (10%), Cost Proposal / Overall Value (20%)
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Summary
The City of Hinesville is seeking proposals from qualified Information Technology firms to provide comprehensive co-managed IT services under RFP 2026-08.
The selected contractor will supplement the internal IT team by providing remote Tier 1 end-user support through a ticketing system, centralized monitoring and alerting, cybersecurity support, and collaborative assistance on escalated issues for approximately 251 active users, 218 workstations and laptops, and 24 servers. The environment includes compliance with FBI CJIS Security Policy requirements for public safety systems. Proposals are due by October 23, 2026, at 12:00 pm, with an optional virtual pre-bid meeting on October 6, 2026, and a question deadline of October 9, 2026. Evaluation criteria emphasize qualifications, technical approach, cybersecurity experience, service levels, and cost.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
8- Remote Tier 1 end-user support
- Monitoring and alerting support
- Cybersecurity support
- Microsoft 365 administrative assistance
- Patch and vulnerability remediation coordination
- Security incident triage and response assistance
- Bi-weekly operational coordination meetings
- Monthly management and cybersecurity reporting
REQUIRED ATTACHMENTS
8- Attachment A – Proposer Information Form
- Attachment B – References
- Attachment C – Cost Proposal Form
- Attachment D – Exceptions / Deviations
- Attachment E – Conflict of Interest Certification
- Attachment F – Georgia E-Verify / Immigration Compliance Affidavit
- Attachment G – Non-Collusion Affidavit
- Attachment H – Insurance Requirements
- Submit to
- Assistant City Manager's Office, 115 East M.L. King, Jr. Drive, Hinesville, GA 31313
- Duration
- 12 months
- Scope location
- Hinesville, GA
Questions about this RFP
How do I respond to this RFP from City of Hinesville?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 23, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Assistant City Manager's Office, 115 East M.L. King, Jr. Drive, Hinesville, GA 31313. For questions, contact Temperance West.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Hinesville in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Temperance West at (555) 123-4567. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Remote Tier 1 end-user support, Monitoring and alerting support, Cybersecurity support, Microsoft 365 administrative assistance, Patch and vulnerability remediation coordination, Security incident triage and response assistance, Bi-weekly operational coordination meetings, Monthly management and cyb. Proposals should clearly address how each deliverable will be met.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Firm and Team Qualifications / Relevant Experience (25%), Co-Managed Technical Approach and Scope Response (25%), Cybersecurity and CJIS Experience (20%), Service Levels, Transition and Governance (10..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Hinesville?
All active and historical solicitations from City of Hinesville are tracked and searchable. As a city agency, City of Hinesville regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment A – Proposer Information Form, Attachment B – References, Attachment C – Cost Proposal Form, Attachment D – Exceptions / Deviations, Attachment E – Conflict of Interest Certification, Attac. Review the full document from City of Hinesville for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Hinesville, GA. Review the full solicitation for detailed scope requirements.
