Transit Authority of River City - Replacement of Interactive Voice Response (IVR) System - RFP 20262018
Transit Authority of River CitySpecial District · Louisville, KY- Due
- Mar 27, 2026
- Deadline passed
- Posted
- Feb 9, 2026
- Contract term
- 4 years
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Summary
TARC is seeking proposals from qualified firms to provide a modern, scalable, and cloud-based or on-premise Interactive Voice Response (IVR) solution.
The primary objective is to provide passengers with automated, real-time transit data through an intuitive telephonic interface. The solution must seamlessly integrate with TARC's GTFS and GTFS-RT data feeds to provide accurate arrival predictions, schedules, and service alerts. As the agency's primary inbound call line, the system must feature a fully configurable menu structure with robust transfer capabilities. The selected Vendor will be responsible for the full lifecycle of the project including design, implementation, and ongoing support under a Fixed-Price contract for an initial four-year term with three two-year renewal options.
- Submit to
- https://tarc.bonfirehub.com/opportunities/221248
- Duration
- 120 months
- Scope location
- RFP 20262018
Questions about this RFP
How do I respond to this RFP from Transit Authority of River City?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 27, 2026. Submissions should be delivered to: https://tarc.bonfirehub.com/opportunities/221248.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Transit Authority of River City in KY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
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Where can I find more RFPs from Transit Authority of River City?
All active and historical solicitations from Transit Authority of River City are tracked and searchable. As a special district agency, Transit Authority of River City regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 4 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Transit Authority of River City for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: RFP 20262018. Review the full solicitation for detailed scope requirements.