State of Tennessee - Queueing and Virtual Line Management Services - RFP # 34901-01687 (2026)
Tennessee Department of General Services | State of TennesseeState · Nashville, TN- Due
- Jan 5, 2027
- 54 days left
- Posted
- Nov 4, 2026
- Primary contact
- Kyle Villagomez
- (615) 532-7367
The 30-second brief
The State of Tennessee Department of Safety and Homeland Security is soliciting proposals for a Queuing and Virtual Line Management System ("Solution") including implementation, installation, configuration, and ongoing maintenance across 46 Driver Service Centers (DSCs) statewide (14 small, 15 medium, and 17 large DSCs). The procurement aims to adopt improved technologies and processes for virtual line management to improve efficiency and customer satisfaction levels. The maximum liability is expected to exceed One Million Dollars ($1,000,000.00). The submission deadline is January 5, 2027, at 2:00 PM CT, with a pre-response conference scheduled for November 12, 2026, and written questions due November 20, 2026. Required deliverables include software implementation, hardware installation, kiosks, ticketing, reporting, relocation and remodeling services, simple message service (SMS) plans, training, and 24/7/365 support services.
General Qualifications & Experience (10), Technical Qualifications, Experience & Approach (40), Field Test (30), Cost Proposal (20)
Bids like this start as pre-RFPs. Get the next ones early.
Get matched pre-RFPs freeFree account · 30-second setup · No credit card
Summary
The State of Tennessee Department of Safety and Homeland Security is soliciting proposals for a Queuing and Virtual Line Management System ("Solution") including implementation, installation, configuration, and ongoing maintenance across 46 Driver Service Centers (DSCs) statewide (14 small, 15 medium, and 17 large DSCs).
The procurement aims to adopt improved technologies and processes for virtual line management to improve efficiency and customer satisfaction levels. The maximum liability is expected to exceed One Million Dollars ($1,000,000.00). The submission deadline is January 5, 2027, at 2:00 PM CT, with a pre-response conference scheduled for November 12, 2026, and written questions due November 20, 2026. Required deliverables include software implementation, hardware installation, kiosks, ticketing, reporting, relocation and remodeling services, simple message service (SMS) plans, training, and 24/7/365 support services.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
8- Statement of Certifications and Assurances
- Technical Response & Evaluation Guide
- Cost Proposal & Scoring Guide
- Reference Questionnaire
- Pro Forma Contract
- Attestation re Personnel Used in Contract Performance
- Bank reference
- Financial documents
- Submit to
- https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-/supplier-information/request-for-proposals--rfp--opportunities1.html
- Scope location
- Nashville, TN
- Reported agency
- State of Tennessee
Questions about this RFP
How do I respond to this RFP from Tennessee Department of General Services | State of Tennessee?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 5, 2027. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-/supplier-information/request-for-proposals--rfp--opportunities1.html. For questions, contact Kyle Villagomez.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Tennessee Department of General Services | State of Tennessee in TN, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kyle Villagomez at (615) 532-7367. Questions and answers are typically shared with all prospective bidders.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "General Qualifications & Experience (10), Technical Qualifications, Experience & Approach (40), Field Test (30), Cost Proposal (20)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Tennessee Department of General Services | State of Tennessee?
All active and historical solicitations from Tennessee Department of General Services | State of Tennessee are tracked and searchable. As a state agency, Tennessee Department of General Services | State of Tennessee regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of January 5, 2027, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Statement of Certifications and Assurances, Technical Response & Evaluation Guide, Cost Proposal & Scoring Guide, Reference Questionnaire, Pro Forma Contract, Attestation re Personnel Used in Contract. Review the full document from Tennessee Department of General Services | State of Tennessee for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Nashville, TN. Review the full solicitation for detailed scope requirements.