Ramsey/Washington Recycling & Energy - Customer Support Services RFP 2026
Ramsey/Washington Recycling & Energy BoardSpecial District · Maplewood, MN- Due
- Dec 4, 2026
- 21 days left
- Posted
- Nov 2, 2026
- Primary contact
- James Redmond
- (651) 768-6670
The 30-second brief
Ramsey/Washington Recycling & Energy (R&E) is requesting proposals to procure a professional customer support contact center to field live contacts from community members in Ramsey and Washington counties for the Food Scraps Pickup Program (FSPP). The contact center shall provide tier 1 support by answering questions regarding food scraps recycling, drop-off sites, food scrap bags and containers, program registration, bag ordering and payment, and identifying order and delivery issues. Services include 24/7/365 multi-language support (English, Spanish, Hmong, Somali, Oromo, Karen), inbound ticketing, IVR post-call surveys, and reporting. The submission deadline is December 4, 2026 at 4:00 PM Central.
Contractor Qualifications, Demonstrated Understanding and Proposed Approach, Cost Allocation, References
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Summary
Ramsey/Washington Recycling & Energy (R&E) is requesting proposals to procure a professional customer support contact center to field live contacts from community members in Ramsey and Washington counties for the Food Scraps Pickup Program (FSPP).
The contact center shall provide tier 1 support by answering questions regarding food scraps recycling, drop-off sites, food scrap bags and containers, program registration, bag ordering and payment, and identifying order and delivery issues. Services include 24/7/365 multi-language support (English, Spanish, Hmong, Somali, Oromo, Karen), inbound ticketing, IVR post-call surveys, and reporting. The submission deadline is December 4, 2026 at 4:00 PM Central.
EVALUATION CRITERIA
4- Contractor Qualifications
- Demonstrated Understanding and Proposed Approach
- Cost Allocation
- References
REQUIRED ATTACHMENTS
8- Cover Letter
- Qualifications and Experience
- Fee Schedule
- References
- Attachment A – R&E’s Standard Terms and Conditions
- Conflict of Interest
- W-9
- Certificate of insurance
- Submit to
- [email protected]
- Scope location
- Ramsey County, MN, Washington County, MN
- Reported agency
- Ramsey/Washington Recycling & Energy
Questions about this RFP
How do I respond to this RFP from Ramsey/Washington Recycling & Energy Board?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 4, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact James Redmond.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Ramsey/Washington Recycling & Energy Board in MN, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is James Redmond at (651) 768-6670. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Contractor Qualifications, Demonstrated Understanding and Proposed Approach, Cost Allocation, References" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Ramsey/Washington Recycling & Energy Board?
All active and historical solicitations from Ramsey/Washington Recycling & Energy Board are tracked and searchable. As a special district agency, Ramsey/Washington Recycling & Energy Board regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of December 4, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Letter, Qualifications and Experience, Fee Schedule, References, Attachment A – R&E’s Standard Terms and Conditions, Conflict of Interest, W-9, certificate of insurance. Review the full document from Ramsey/Washington Recycling & Energy Board for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ramsey County, MN, Washington County, MN. Review the full solicitation for detailed scope requirements.
