Maryland Health Benefit Exchange Fulfillment Services RFP BPM054543 (2025)
Maryland Health Benefit Exchange | State of MarylandState · Baltimore, MD- Due
- Feb 9, 2026
- Deadline passed
- Posted
- Dec 15, 2025
- Contract term
- 3 years
- Primary contact
- Shirelle Green
- (410) 547-5181
The 30-second brief
The Maryland Health Benefit Exchange (MHBE) is issuing this Request for Proposals (RFP) to procure fulfillment operations support to ensure successful enrollment into a qualified health plan, standalone dental plan or managed care organization (MCO). Fulfillment services include the electronic upload of all inbound documents to consumer accounts within the MHC application, printing and mailing outbound consumer notices, printing and mailing appeals-related documents, processing mailed paper Medicaid Managed Care Organization (MCO) enrollment forms and returned mail, processing mailed or faxed paper applications, printing and mailing Medicaid cards on behalf of the Maryland Department of Health (MDH), and printing and mailing IRS 1095 forms and all other outbound document mailing. The Contractor shall be fully responsible for the graphic design, printing, forms fulfillment, case documentation in Salesforce CRM, inbound paper application data entry and other fulfillment-related tasks as requested. The contract includes a three-year base period with one two-year option period. Proposals are due by February 9, 2026, at 10:00 AM EST.
System Generated Outbound Notice Production, Ad hoc Manual Notice Production & Mailings, Voter's Registration Forms Fulfillment, Paper Application Fulfillment, IRS Forms 1095-A and 1095-B Production, Medicaid Managed Care Organization (MCO) Enrollment Packet Production and Mailing, Inbound Document Processing Services, Medicaid/Program ID Cards, MDH Medicare Notices, Returned Mail Management
Offeror's Technical Response to Requirements and Work Plan, Experience and Qualifications of Proposed Staff, Offeror Qualifications and Capabilities including proposed subcontractors, Economic Benefit to State of Maryland
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Summary
The Maryland Health Benefit Exchange (MHBE) is issuing this Request for Proposals (RFP) to procure fulfillment operations support to ensure successful enrollment into a qualified health plan, standalone dental plan or managed care organization (MCO).
Fulfillment services include the electronic upload of all inbound documents to consumer accounts within the MHC application, printing and mailing outbound consumer notices, printing and mailing appeals-related documents, processing mailed paper Medicaid Managed Care Organization (MCO) enrollment forms and returned mail, processing mailed or faxed paper applications, printing and mailing Medicaid cards on behalf of the Maryland Department of Health (MDH), and printing and mailing IRS 1095 forms and all other outbound document mailing. The Contractor shall be fully responsible for the graphic design, printing, forms fulfillment, case documentation in Salesforce CRM, inbound paper application data entry and other fulfillment-related tasks as requested. The contract includes a three-year base period with one two-year option period. Proposals are due by February 9, 2026, at 10:00 AM EST.
EVALUATION CRITERIA
4- Offeror's Technical Response to Requirements and Work Plan
- Experience and Qualifications of Proposed Staff
- Offeror Qualifications and Capabilities including proposed subcontractors
- Economic Benefit to State of Maryland
REQUIRED DELIVERABLES
10- System Generated Outbound Notice Production
- Ad hoc Manual Notice Production & Mailings
- Voter's Registration Forms Fulfillment
- Paper Application Fulfillment
- IRS Forms 1095-A and 1095-B Production
- Medicaid Managed Care Organization (MCO) Enrollment Packet Production and Mailing
- Inbound Document Processing Services
- Medicaid/Program ID Cards
- MDH Medicare Notices
- Returned Mail Management
REQUIRED ATTACHMENTS
11- Bid/Proposal Affidavit
- Bid Bond
- MBE Forms D-1A
- Veteran-Owned Small Business Enterprise (VSBE) Form E-1A
- Federal Funds Attachments
- Conflict of Interest Affidavit and Disclosure
- Mercury Affidavit
- Location of the Performance of Services Disclosure
- Payment of Employee Healthcare Expenses Certification
- Labor Resume Form
- Corporate Diversity Addendum
REQUIRED STAFFING
3- Submit to
- emma.maryland.gov
- Duration
- 60 months
- Scope location
- Baltimore, MD
- Reported agency
- Maryland Health Benefit Exchange
Questions about this RFP
How do I respond to this RFP from Maryland Health Benefit Exchange | State of Maryland?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 9, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: emma.maryland.gov. For questions, contact Shirelle Green.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Maryland Health Benefit Exchange | State of Maryland in MD, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Shirelle Green at (410) 547-5181. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Operations Manager, Fulfillment Supervisor, Software Developer. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: System Generated Outbound Notice Production, Ad hoc Manual Notice Production & Mailings, Voter's Registration Forms Fulfillment, Paper Application Fulfillment, IRS Forms 1095-A and 1095-B Production, Medicaid Managed Care Organization (MCO) Enrollment Packet Production and Mailing, Inbound Document. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Offeror's Technical Response to Requirements and Work Plan, Experience and Qualifications of Proposed Staff, Offeror Qualifications and Capabilities including proposed subcontractors, Economic Benefit..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Maryland Health Benefit Exchange | State of Maryland?
All active and historical solicitations from Maryland Health Benefit Exchange | State of Maryland are tracked and searchable. As a state agency, Maryland Health Benefit Exchange | State of Maryland regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Bid/Proposal Affidavit, Bid Bond, MBE Forms D-1A, Veteran-Owned Small Business Enterprise (VSBE) Form E-1A, Federal Funds Attachments, Conflict of Interest Affidavit and Disclosure, Mercury Affidavit,. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Maryland Health Benefit Exchange | State of Maryland for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Baltimore, MD. Review the full solicitation for detailed scope requirements.