Loxahatchee River District Payment Processing Services RFP 26-003-00152 2026
Loxahatchee River Environmental Control DistrictSpecial District · Jupiter, FL- Due
- Sep 16, 2026
- Deadline passed
- Posted
- Aug 27, 2026
- Contract term
- 5 years
- Primary contact
- Sharyn Allen
- (561) 401-4026
The 30-second brief
The Loxahatchee River District (the District) is soliciting proposals from qualified vendors for Payment Processing Services to support its Customer Service Department. The scope includes providing an administrative portal, mobile-friendly web payment systems with guest options, automatic payment configuration, Interactive Voice Response (IVR) telephone payments, and wireless tap-to-pay hardware for walk-in customers. The system must integrate with the Edmunds GovTech MCSJ customer information system and support approximately 33,500 customers. The contract features an initial five-year term with one five-year renewal option. Proposals are due September 16, 2026, at 2:00 p.m. ET via DemandStar. A minimum of three years of experience in similar services is required, and the vendor must be authorized to conduct business in Florida.
Proposal Certification, Estimated Annual Costs Breakdown Worksheet, References, Drug-Free Workplace Certification, Exceptions to RFP Terms, Standard Merchant Services Agreement, Implementation Plan, Resumes of Key Personnel
Functional Fit (25 points), Technology/Operational/Security (20 points), Experience/Stability/References (20 points), Implementation/Training/Conversion (20 points), Price (15 points)
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Summary
The Loxahatchee River District (the District) is soliciting proposals from qualified vendors for Payment Processing Services to support its Customer Service Department.
The scope includes providing an administrative portal, mobile-friendly web payment systems with guest options, automatic payment configuration, Interactive Voice Response (IVR) telephone payments, and wireless tap-to-pay hardware for walk-in customers. The system must integrate with the Edmunds GovTech MCSJ customer information system and support approximately 33,500 customers. The contract features an initial five-year term with one five-year renewal option. Proposals are due September 16, 2026, at 2:00 p.m. ET via DemandStar. A minimum of three years of experience in similar services is required, and the vendor must be authorized to conduct business in Florida.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
8- Proposal Certification
- Estimated Annual Costs Breakdown Worksheet
- References
- Drug-Free Workplace Certification
- Exceptions to RFP Terms
- Standard Merchant Services Agreement
- Implementation Plan
- Resumes of Key Personnel
REQUIRED ATTACHMENTS
6- Exhibit A
- Exhibit B
- Exhibit C
- Exhibit D
- Exhibit E
- LRDPaymentServices.xlsx
REQUIRED STAFFING
Implementation Manager, Account Manager
- Submit to
- DemandStar.com
- Duration
- 120 months
- Scope location
- Jupiter, FL
- Reported agency
- Loxahatchee River District
Questions about this RFP
How do I respond to this RFP from Loxahatchee River Environmental Control District?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 16, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: DemandStar.com. For questions, contact Sharyn Allen.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Loxahatchee River Environmental Control District in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Sharyn Allen at (561) 401-4026. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Implementation Manager, Account Manager. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Proposal Certification, Estimated Annual Costs Breakdown Worksheet, References, Drug-Free Workplace Certification, Exceptions to RFP Terms, Standard Merchant Services Agreement, Implementation Plan, Resumes of Key Personnel. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Functional Fit (25 points), Technology/Operational/Security (20 points), Experience/Stability/References (20 points), Implementation/Training/Conversion (20 points), Price (15 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Loxahatchee River Environmental Control District?
All active and historical solicitations from Loxahatchee River Environmental Control District are tracked and searchable. As a special district agency, Loxahatchee River Environmental Control District regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Exhibit A, Exhibit B, Exhibit C, Exhibit D, Exhibit E, LRDPaymentServices.xlsx. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Loxahatchee River Environmental Control District for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Jupiter, FL. Review the full solicitation for detailed scope requirements.