City of West Chicago Website Design, Development, Hosting, and Support Services RFP 2026
City of West Chicago, City of West Chicago, IL·City
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- Primary Contact
- Kelley Chrisse · (630) 818-3331
- Scope Location
- West Chicago, IL
- Submission Address
- Electronic submission to [email protected] and [email protected]
SUMMARY
The City of West Chicago is seeking proposals from qualified firms for a Citywide digital modernization initiative involving the design, development, hosting, and support of a modern municipal website. The project includes transitioning to a .gov domain, improving accessibility (WCAG 2.1 Level AA), and enhancing user experience for residents and businesses. Key requirements include mobile-first responsive design, intuitive navigation, robust search functionality, integration with payment systems (Illinois E-Pay and DACRA), and content migration. The City also seeks optional enhancements like AI-powered chatbots and workflow automation. Proposals are due by 12:00pm on June 8, 2026, with in-person interviews for shortlisted firms scheduled for June 15, 2026. A website launch is anticipated for Q1 2027.
EVALUATION CRITERIA
Core Website Functionality & User Experience (45%), Content, Transparency & Information Access (10%), Technical Platform & Integrations (10%), Municipal Experience & Implementation (10%), Post-Launch Support & Infrastructure (10%), Cost & Value (15%)
REQUIRED DELIVERABLES
Website design, CMS implementation, Hosting, Content migration, Training, Ongoing support, Analytics reporting
REQUIRED ATTACHMENTS
Cover Letter, Company Profile, Municipal Experience and Qualifications, Response to Project Approach Requirements, Project Team and Roles, Project Timeline, Technical Solution / CMS Platform, Cost Proposal, Availability Confirmation, Completed Exhibit A – Functional Requirements Matrix, Acknowledgement of Addenda
REQUIRED STAFFING ROLES
Project Team and Roles
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of West Chicago?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 8, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Electronic submission to [email protected] and [email protected]. For questions, contact Kelley Chrisse.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Core Website Functionality & User Experience (45%), Content, Transparency & Information Access (10%), Technical Platform & Integrations (10%), Municipal Experience & Implementation (10%), Post-Launch..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of West Chicago?
All active and historical solicitations from City of West Chicago are tracked and searchable. As a city agency, City of West Chicago regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Letter, Company Profile, Municipal Experience and Qualifications, Response to Project Approach Requirements, Project Team and Roles, Project Timeline, Technical Solution / CMS Platform, Cost Pro. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of West Chicago for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of West Chicago in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kelley Chrisse at (630) 818-3331. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: West Chicago, IL. Review the full solicitation for detailed scope requirements.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Project Team and Roles. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Website design, CMS implementation, Hosting, Content migration, Training, Ongoing support, Analytics reporting. Proposals should clearly address how each deliverable will be met.
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