City of Tampa - After Hours Answering Service - Request for Quotes 26-P-00594 (2026)
City of TampaCity · Tampa, FL- Due
- Oct 15, 2026
- Deadline passed
- Posted
- Oct 9, 2026
- Primary contact
- Gloria Tolbert
- (813) 274-8352
The 30-second brief
The City of Tampa is seeking proposals for professional answering services for its Mobility and Water Departments. The selected vendor will answer after-hours, weekend, holiday, and emergency calls, providing call-taking, assigning, dispatching, and reporting/documentation services. The service handles approximately 2,000 inbound/outbound calls per month and requires bilingual English and Spanish support, continuous 24/7/365 availability readiness, and adherence to specific emergency notification protocols. The submission deadline is October 15, 2026.
Call Transaction including an Email with all Inquiry information, Emergency Services, Planned/unplanned outages Rate (Call Transaction including an Email with all Inquiry information)
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Summary
The City of Tampa is seeking proposals for professional answering services for its Mobility and Water Departments.
The selected vendor will answer after-hours, weekend, holiday, and emergency calls, providing call-taking, assigning, dispatching, and reporting/documentation services. The service handles approximately 2,000 inbound/outbound calls per month and requires bilingual English and Spanish support, continuous 24/7/365 availability readiness, and adherence to specific emergency notification protocols. The submission deadline is October 15, 2026.
REQUIRED DELIVERABLES
Call Transaction including an Email with all Inquiry information, Emergency Services, Planned/unplanned outages Rate (Call Transaction including an Email with all Inquiry information)
REQUIRED ATTACHMENTS
10- Authorized Representative's Information
- Business License
- Public Record Declaration or Claim of Exemption
- Brief history of organization/business and number of years in business
- References per technical specifications
- Capability to perform/facilitate services required
- Time needed to setup City's accounts
- Number of employees to dedicate and equipment list
- Bilingual operators count
- Operator availability counts
- Submit to
- 2555 E Hanna ave, Tampa, FL, 33610
- Scope location
- Tampa, FL
Questions about this RFQ
How do I respond to this RFQ from City of Tampa?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 15, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 2555 E Hanna ave, Tampa, FL, 33610. For questions, contact Gloria Tolbert.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including City of Tampa in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Gloria Tolbert at (813) 274-8352. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Call Transaction including an Email with all Inquiry information, Emergency Services, Planned/unplanned outages Rate (Call Transaction including an Email with all Inquiry information). Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from City of Tampa?
All active and historical solicitations from City of Tampa are tracked and searchable. As a city agency, City of Tampa regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Authorized Representative's Information, Business License, Public Record Declaration or Claim of Exemption, brief history of organization/business and number of years in business, References per techn. Review the full document from City of Tampa for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Tampa, FL. Review the full solicitation for detailed scope requirements.