City of Seattle Utilities Customer Service System RFI # 1479146A (2026)
City of SeattleCity · Seattle, WA- Due
- Nov 6, 2026
- 9 days left
- Posted
- Oct 9, 2026
- Primary contact
- Laura Park
- (206) 733-9595
The 30-second brief
The City of Seattle is seeking information from software vendors regarding modern, secure, and customer-centric Customer Portal solutions for utility customers. Seattle City Light (SCL) and Seattle Public Utilities (SPU) aim to gather details on available technologies, architectures, implementation approaches, and capabilities to support future procurement strategies. The scope covers customer account management, digital self-service, holistic account management, alternative rates, emergency relief, conservation programs, Oracle Utilities solution stack integration, real-time and batch data exchanges, ADA-compliant mobile access, case management, and analytics. This RFI uses a user story framework for customer experience and technical standards. Responses are due by November 6, 2026, with questions due by October 23, 2026. No contract will be awarded.
Provide an overview of your organization and summary of qualifications, Reference and respond to the six (6) Customer Experience User Stories in Section 3.2, Reference and respond to the eight (8) Technical User Stories in Section 3.3, Describe typical costs, Implementation approach, Resource requirements, And timeline associated with deploying your solution, Describe organizational change management support during implementation, Provide information regarding additional solution functionality and product roadmap items
Get the decision makers at Seattle before you write a word.
Get decision-maker emailsFree account · 30-second setup · No credit card
Summary
The City of Seattle is seeking information from software vendors regarding modern, secure, and customer-centric Customer Portal solutions for utility customers.
Seattle City Light (SCL) and Seattle Public Utilities (SPU) aim to gather details on available technologies, architectures, implementation approaches, and capabilities to support future procurement strategies. The scope covers customer account management, digital self-service, holistic account management, alternative rates, emergency relief, conservation programs, Oracle Utilities solution stack integration, real-time and batch data exchanges, ADA-compliant mobile access, case management, and analytics. This RFI uses a user story framework for customer experience and technical standards. Responses are due by November 6, 2026, with questions due by October 23, 2026. No contract will be awarded.
REQUIRED DELIVERABLES
Provide an overview of your organization and summary of qualifications, Reference and respond to the six (6) Customer Experience User Stories in Section 3.2, Reference and respond to the eight (8) Technical User Stories in Section 3.3, Describe typical costs, Implementation approach, Resource requirements, And timeline associated with deploying your solution, Describe organizational change management support during implementation, Provide information regarding additional solution functionality and product roadmap items
- Submit to
- https://procurement.opengov.com/portal/seattle/projects/313215
- Scope location
- Seattle, WA
Questions about this RFI
How do I respond to this RFI from City of Seattle?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 6, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: https://procurement.opengov.com/portal/seattle/projects/313215. For questions, contact Laura Park.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including City of Seattle in WA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Laura Park at (206) 733-9595. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Provide an overview of your organization and summary of qualifications, Reference and respond to the six (6) Customer Experience User Stories in Section 3.2, Reference and respond to the eight (8) Technical User Stories in Section 3.3, Describe typical costs, Implementation approach, Resource requir. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
Where can I find more RFPs from City of Seattle?
All active and historical solicitations from City of Seattle are tracked and searchable. As a city agency, City of Seattle regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 6, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Seattle for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Seattle, WA. Review the full solicitation for detailed scope requirements.