City of Redwood City - Managed Cybersecurity Operations and Monitoring Services - 2026
City of RedwoodCity · Redwood City, CA- Due
- Jul 17, 2026
- Deadline passed
- Posted
- Jun 12, 2026
- Primary contact
- Adali Arroyo
- (650) 780-7000
The 30-second brief
The City of Redwood City seeks proposals for a turnkey managed cybersecurity operations service, functioning as an outsourced security operations partner. The scope includes 24x7x365 monitoring, detection, alert triage, incident investigation, digital forensics support, incident response support, notification workflow support, reporting, executive briefings, and continuous improvement recommendations. The selected contractor must provide all necessary tools, licenses, agents, sensors, dashboards, and log storage to monitor endpoints, servers, M365, Entra ID, Active Directory, email, network logs, cloud services, and SaaS applications. Proposals are due by July 17, 2026 at 5:00 PM Pacific Time. The contractor must operate as an extension of the IT department, supporting approximately 893 users and 1,000 endpoints.
Understanding of City needs and service-led approach 15%, Comprehensive managed monitoring coverage 15%, Incident response, digital forensics, investigation, and notification workflow support 15%, Tool stack, turnkey pricing, and City approval controls 10%, Public-sector experience, compliance, data protection, and CJIS capability 10%, Implementation, onboarding, transition, and exit plan 10%, Staffing model, SOC maturity, named account support, and escalation process 10%, Reporting, executive briefings, and continuous improvement 5%, References and demonstrated experience 5%, Cost of services 5%
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Summary
The City of Redwood City seeks proposals for a turnkey managed cybersecurity operations service, functioning as an outsourced security operations partner.
The scope includes 24x7x365 monitoring, detection, alert triage, incident investigation, digital forensics support, incident response support, notification workflow support, reporting, executive briefings, and continuous improvement recommendations. The selected contractor must provide all necessary tools, licenses, agents, sensors, dashboards, and log storage to monitor endpoints, servers, M365, Entra ID, Active Directory, email, network logs, cloud services, and SaaS applications. Proposals are due by July 17, 2026 at 5:00 PM Pacific Time. The contractor must operate as an extension of the IT department, supporting approximately 893 users and 1,000 endpoints.
EVALUATION CRITERIA
26- Understanding of City needs and service-led approach 15%
- Comprehensive managed monitoring coverage 15%
- Incident response
- Digital forensics
- Investigation
- Notification workflow support 15%
- Tool stack
- Turnkey pricing
- City approval controls 10%
- Public-sector experience
- Compliance
- Data protection
- CJIS capability 10%
- Implementation
- Onboarding
- Transition
- Exit plan 10%
- Staffing model
- SOC maturity
- Named account support
- Escalation process 10%
- Reporting
- Executive briefings
- Continuous improvement 5%
- References and demonstrated experience 5%
- Cost of services 5%
REQUIRED ATTACHMENTS
13- Cover Letter
- Table of Contents
- Executive Summary
- Company Information
- Statement of Qualifications
- Service Approach and Implementation Plan
- Completed Attachment A Pricing Form
- Completed Attachment B Coverage Attestation Matrix
- Completed Attachment C Tool Stack Disclosure and Pricing Exceptions
- Completed Attachment D Pre-Authorized Response Matrix
- Completed Attachment E Reference List
- Completed Attachment F Incident Scenario Response
- Agreement and Insurance Requirements
- Submit to
- [email protected]
- Scope location
- Redwood City, CA
- Reported agency
- City of Redwood City
Questions about this RFP
How do I respond to this RFP from City of Redwood?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 17, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Adali Arroyo.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Redwood in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Adali Arroyo at (650) 780-7000. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Understanding of City needs and service-led approach 15%, Comprehensive managed monitoring coverage 15%, Incident response, digital forensics, investigation, and notification workflow support 15%, Too..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Redwood?
All active and historical solicitations from City of Redwood are tracked and searchable. As a city agency, City of Redwood regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Letter, Table of Contents, Executive Summary, Company Information, Statement of Qualifications, Service Approach and Implementation Plan, Completed Attachment A Pricing Form, Completed Attachmen. Review the full document from City of Redwood for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Redwood City, CA. Review the full solicitation for detailed scope requirements.