City of Hollywood Professional Answering and Informational Service RFP-353-26-JJ 2025
City of Hollywood, City of Hollywood, FL·City
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- Primary Contact
- Joann Hussey · (954) 921-3620
- Scope Location
- Hollywood, FL
- Submission Address
- 2600 Hollywood Blvd, Suite 303, Hollywood, FL, 33020
SUMMARY
The City of Hollywood, Florida is soliciting proposals for a turnkey Professional Call Center Answering and Informational Service under project ID RFP-353-26-JJ. The selected vendor will provide overnight answering services from 6:00 p.m. to 7:00 a.m. daily, including holidays and emergencies. Additionally, the contract includes secondary overflow answering during normal business hours (Monday-Thursday, 7:00 a.m. to 6:00 p.m.) and primary answering service coverage from Friday at 7:00 a.m. through Monday at 7:00 a.m. Submissions are due by November 26, 2025, at 2600 Hollywood Blvd, Suite 303, Hollywood, FL. A Notice of Interest is due by November 19, 2025.
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of Hollywood?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 26, 2025. Submissions should be delivered to: 2600 Hollywood Blvd, Suite 303, Hollywood, FL, 33020. For questions, contact Joann Hussey.
Where can I find more RFPs from City of Hollywood?
All active and historical solicitations from City of Hollywood are tracked and searchable. As a city agency, City of Hollywood regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Hollywood for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Hollywood in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Joann Hussey at (954) 921-3620. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Hollywood, FL. Review the full solicitation for detailed scope requirements.
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