City of Hidden Hills Information Technology Managed Services RFP 2026
City of Hidden HillsCity · Hidden Hills, CA- Due
- May 18, 2026
- Deadline passed
- Posted
- Apr 20, 2026
- Primary contact
- Amber Servin
- (818) 888-9281
The 30-second brief
The City of Hidden Hills is soliciting proposals from qualified IT firms for comprehensive managed IT services, including network infrastructure management, end-user support, cybersecurity, cloud administration, and strategic IT advisory.
Comprehensive managed IT services as described in the Scope of Work.
Firm qualifications and relevant public sector / local government experience, Quality and depth of the proposed service approach and technical methodology, Cybersecurity capabilities, SOC/MDR, incident response, and backup/DR plan, Service level commitments, SLAs, and staffing plan, Cost/fee structure, References
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Summary
The City of Hidden Hills is soliciting proposals from qualified IT firms for comprehensive managed IT services, including network infrastructure management, end-user support, cybersecurity, cloud administration, and strategic IT advisory.
EVALUATION CRITERIA
Firm qualifications and relevant public sector / local government experience, Quality and depth of the proposed service approach and technical methodology, Cybersecurity capabilities, SOC/MDR, incident response, and backup/DR plan, Service level commitments, SLAs, and staffing plan, Cost/fee structure, References
REQUIRED DELIVERABLES
Comprehensive managed IT services as described in the Scope of Work.
REQUIRED ATTACHMENTS
Resumes or professional bios for key personnel.
REQUIRED STAFFING
3- Submit to
- [email protected]
Questions about this RFP
How do I respond to this RFP from City of Hidden Hills?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is May 18, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Amber Servin.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Hidden Hills in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Amber Servin at (818) 888-9281. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Responsible Principal/primary liaison, vCIO, technical support staff. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Comprehensive managed IT services as described in the Scope of Work.. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Firm qualifications and relevant public sector / local government experience, Quality and depth of the proposed service approach and technical methodology, Cybersecurity capabilities, SOC/MDR, inciden..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Hidden Hills?
All active and historical solicitations from City of Hidden Hills are tracked and searchable. As a city agency, City of Hidden Hills regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Resumes or professional bios for key personnel.. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Hidden Hills for the complete list.