City of Hialeah Priority Dispatch Corp Systems and Services SSN-26-006
City of HialeahCity · Hialeah, FL- Due
- Dec 5, 2025
- Deadline passed
- Posted
- Nov 19, 2025
- Primary contact
- Mileidys Campuzano
- (305) 883-5879
The 30-second brief
The City of Hialeah is issuing a solicitation (SSN-26-006) regarding the procurement of comprehensive emergency call-taking and dispatch systems from Priority Dispatch Corp. The scope includes Expert System call-taking software, ProQA CAD-integrated software, AQUA quality assurance platforms, and evidence-based protocols including MPDS v13.3, PPDS v7, and FPDS v7.1. Additional requirements cover Emergency Dispatch Instructor Training, ED-Q Training, and automated EMD diagnostics tools such as CPR Compressions Monitors and Stroke Diagnostic Tools. The agency is also seeking analytics tools like Academy Analytics and Voyager AI for performance improvement. Submissions are due by December 5, 2025, at the City of Hialeah submission location.
ProQA software, AQUA platform, MPDS/PPDS/FPDS protocols, Instructor Training, ED-Q Training, ETC Training, Quality Performance Review program, EMD Dispatch Diagnostics tools
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Summary
The City of Hialeah is issuing a solicitation (SSN-26-006) regarding the procurement of comprehensive emergency call-taking and dispatch systems from Priority Dispatch Corp.
The scope includes Expert System call-taking software, ProQA CAD-integrated software, AQUA quality assurance platforms, and evidence-based protocols including MPDS v13.3, PPDS v7, and FPDS v7.1. Additional requirements cover Emergency Dispatch Instructor Training, ED-Q Training, and automated EMD diagnostics tools such as CPR Compressions Monitors and Stroke Diagnostic Tools. The agency is also seeking analytics tools like Academy Analytics and Voyager AI for performance improvement. Submissions are due by December 5, 2025, at the City of Hialeah submission location.
REQUIRED DELIVERABLES
8- ProQA software
- AQUA platform
- MPDS/PPDS/FPDS protocols
- Instructor Training
- ED-Q Training
- ETC Training
- Quality Performance Review program
- EMD Dispatch Diagnostics tools
- Submit to
- 501 Palm Ave, 4th Floor, Hialeah, FL, 33010
- Scope location
- Hialeah, FL
Questions about this RFI
How do I respond to this RFI from City of Hialeah?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 5, 2025. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: 501 Palm Ave, 4th Floor, Hialeah, FL, 33010. For questions, contact Mileidys Campuzano.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including City of Hialeah in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Mileidys Campuzano at (305) 883-5879. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: ProQA software, AQUA platform, MPDS/PPDS/FPDS protocols, Instructor Training, ED-Q Training, ETC Training, Quality Performance Review program, EMD Dispatch Diagnostics tools. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from City of Hialeah?
All active and historical solicitations from City of Hialeah are tracked and searchable. As a city agency, City of Hialeah regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Hialeah for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Hialeah, FL. Review the full solicitation for detailed scope requirements.
