City of Gallup After-Hours Utilities Dispatching Services - ITB-2702 (2026)
City of GallupCity · Gallup, NM- Due
- Sep 8, 2026
- Deadline passed
- Posted
- Aug 22, 2026
- Contract term
- 1 year
- Primary contact
- Frances Rodriguez
- (505) 863-1334
The 30-second brief
The City of Gallup is soliciting bids for professional after-hours live call answering, incident intake, and dispatch notification services for City of Gallup Utilities. The selected contractor will serve as the primary after-hours point of contact for utility-related service requests, power outages, water main breaks, sewer backups, and emergency dispatching. Services include 24/7 telephone answering, call recording, routing, and employee integrity line services. The submission deadline is September 8, 2026, at 2:00 PM. An indefinite quantity contract with three one-year renewal options is anticipated.
After-Hours Utilities Dispatching Services-Annually
Relevant experience and qualifications, Ability to meet operational and dispatch requirements, Technology and system redundancy, Reporting capabilities, Cost proposal, References
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Summary
The City of Gallup is soliciting bids for professional after-hours live call answering, incident intake, and dispatch notification services for City of Gallup Utilities.
The selected contractor will serve as the primary after-hours point of contact for utility-related service requests, power outages, water main breaks, sewer backups, and emergency dispatching. Services include 24/7 telephone answering, call recording, routing, and employee integrity line services. The submission deadline is September 8, 2026, at 2:00 PM. An indefinite quantity contract with three one-year renewal options is anticipated.
EVALUATION CRITERIA
6- Relevant experience and qualifications
- Ability to meet operational and dispatch requirements
- Technology and system redundancy
- Reporting capabilities
- Cost proposal
- References
REQUIRED DELIVERABLES
After-Hours Utilities Dispatching Services-Annually
REQUIRED ATTACHMENTS
4- New Mexico Resident Contractor's Certificate
- Exceptions to Specifications
- Conflict of Interest and Debarment/Suspension Certification
- Campaign Contribution Disclosure Form
- Submit to
- https://procurement.opengov.com/portal/gallupnm/projects/294812
- Duration
- 12 months
- Scope location
- Gallup, NM
Questions about this BID
How do I respond to this Bid from City of Gallup?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 8, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/gallupnm/projects/294812. For questions, contact Frances Rodriguez.
Can small businesses or minority-owned firms bid on this Bid?
Most government agencies, including City of Gallup in NM, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Bid submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Frances Rodriguez at (505) 863-1334. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: After-Hours Utilities Dispatching Services-Annually. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Relevant experience and qualifications, Ability to meet operational and dispatch requirements, Technology and system redundancy, Reporting capabilities, Cost proposal, References" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Gallup?
All active and historical solicitations from City of Gallup are tracked and searchable. As a city agency, City of Gallup regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this Bid?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: New Mexico Resident Contractor's Certificate, Exceptions to Specifications, Conflict of Interest and Debarment/Suspension Certification, Campaign Contribution Disclosure Form. Review the full document from City of Gallup for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Gallup, NM. Review the full solicitation for detailed scope requirements.