Ventura Housing - On-Call Answering and Dispatch Services - 2026
Housing Authority of the city of San BuenaventuraLocal Housing Authority · Ventura, CA- Due
- Jun 29, 2026
- Deadline passed
- Posted
- Jun 8, 2026
- Contract term
- 3 years
- Primary contact
- Francisco Camarena
- (805) 626-5810
The 30-second brief
Ventura Housing seeks proposals from qualified firms for comprehensive after-hours answering and dispatch services across approximately 25 properties and sites located in Ventura, California. The selected contractor will handle emergency and non-emergency maintenance calls, classify call priority, dispatch on-call maintenance technicians via text message or Yardi Work Order App, and directly enter work orders into Yardi. Services include live call answering within 30 seconds, bilingual support in English and Spanish, call recording, reporting and analytics, and multi-channel communication support. The initial contract term is three years with up to two additional one-year option periods. Proposals are due by June 29th, 2026, at 4:00 PM PST, with questions due by June 23rd, 2026.
Live call answering and intake, Emergency and non-emergency call classification, Dispatch to on-call personnel, Data entry into Yardi property management system, Multi-channel communication support, Reporting and analytics, Escalation and backup procedures
Approach & Technology – Quality of call handling, dispatch process, and system capabilities (30 points), Cost – Competitiveness and clarity of pricing (25 points), Integration & Reporting – Ability to integrate with Yardi and provide reporting tools (20 points), Experience & Qualifications – Relevant experience with similar clients (15 points), Implementation and Transition Plan (5 points), Diversity and Inclusion – Participation as a Section 3 business, Minority-Owned, or Women-Owned Business Enterprise (M/WBE) (5 points)
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Summary
Ventura Housing seeks proposals from qualified firms for comprehensive after-hours answering and dispatch services across approximately 25 properties and sites located in Ventura, California.
The selected contractor will handle emergency and non-emergency maintenance calls, classify call priority, dispatch on-call maintenance technicians via text message or Yardi Work Order App, and directly enter work orders into Yardi. Services include live call answering within 30 seconds, bilingual support in English and Spanish, call recording, reporting and analytics, and multi-channel communication support. The initial contract term is three years with up to two additional one-year option periods. Proposals are due by June 29th, 2026, at 4:00 PM PST, with questions due by June 23rd, 2026.
EVALUATION CRITERIA
Approach & Technology – Quality of call handling, dispatch process, and system capabilities (30 points), Cost – Competitiveness and clarity of pricing (25 points), Integration & Reporting – Ability to integrate with Yardi and provide reporting tools (20 points), Experience & Qualifications – Relevant experience with similar clients (15 points), Implementation and Transition Plan (5 points), Diversity and Inclusion – Participation as a Section 3 business, Minority-Owned, or Women-Owned Business Enterprise (M/WBE) (5 points)
REQUIRED DELIVERABLES
7- Live call answering and intake
- Emergency and non-emergency call classification
- Dispatch to on-call personnel
- Data entry into Yardi property management system
- Multi-channel communication support
- Reporting and analytics
- Escalation and backup procedures
REQUIRED ATTACHMENTS
6- Project Approach
- Technology and Platform
- Pricing Proposal
- Experience
- References
- Diversity and Inclusion
- Submit to
- [email protected]
- Duration
- 60 months
- Scope location
- Ventura, CA
- Reported agency
- Ventura Housing
Questions about this RFP
How do I respond to this RFP from Housing Authority of the city of San Buenaventura?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 29, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Francisco Camarena.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Housing Authority of the city of San Buenaventura in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Francisco Camarena at (805) 626-5810. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Live call answering and intake, Emergency and non-emergency call classification, Dispatch to on-call personnel, Data entry into Yardi property management system, Multi-channel communication support, Reporting and analytics, Escalation and backup procedures. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Approach & Technology – Quality of call handling, dispatch process, and system capabilities (30 points), Cost – Competitiveness and clarity of pricing (25 points), Integration & Reporting – Ability to..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Housing Authority of the city of San Buenaventura?
All active and historical solicitations from Housing Authority of the city of San Buenaventura are tracked and searchable. As a local housing authority agency, Housing Authority of the city of San Buenaventura regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Project Approach, Technology and Platform, Pricing Proposal, Experience, References, Diversity and Inclusion. Review the full document from Housing Authority of the city of San Buenaventura for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ventura, CA. Review the full solicitation for detailed scope requirements.