Upper Cumberland Human Resource Agency - Conversational AI Receptionist and Web Chat System RFP 2026
Upper Cumberland Public TransportationSpecial District · Cookeville, TN- Due
- Sep 1, 2026
- Deadline passed
- Posted
- Aug 26, 2026
- Primary contact
- Ginger Stout
- (931) 432-4111
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Summary
Upper Cumberland Human Resource Agency (UCHRA) and Upper Cumberland Development District are soliciting proposals for the provision, implementation, and maintenance of a 24/7 Conversational AI Receptionist and AI Web Chat System in Cookeville, Tennessee.
The system will improve public access to agency information and services, streamline client triage, support appointment scheduling, and deliver multi-channel engagement across voice, SMS, and web platforms. The selected contractor will configure and maintain an AI system capable of answering FAQs, triaging callers, assisting with appointment workflows, providing multilingual support, integrating web chat intake, and delivering reporting metrics while strictly adhering to HIPAA and data privacy standards. Program eligibility determinations and case management decisions remain under agency authority. Proposals are due by 4:00 PM CST on September 1, 2026.
- Submit to
- 1104 England Drive, Cookeville, TN 38501
- Scope location
- Cookeville, TN
- Reported agency
- Upper Cumberland Human Resource Agency
Questions about this RFP
How do I respond to this RFP from Upper Cumberland Public Transportation?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 1, 2026. Submissions should be delivered to: 1104 England Drive, Cookeville, TN 38501. For questions, contact Ginger Stout.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Upper Cumberland Public Transportation in TN, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Ginger Stout at (931) 432-4111. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Upper Cumberland Public Transportation?
All active and historical solicitations from Upper Cumberland Public Transportation are tracked and searchable. As a special district agency, Upper Cumberland Public Transportation regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Upper Cumberland Public Transportation for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Cookeville, TN. Review the full solicitation for detailed scope requirements.