Syracuse City VoIP / Unified Communications System Replacement RFP 2026
City of SyracuseCity · Syracuse, UT- Due
- Jul 10, 2026
- Deadline passed
- Posted
- Jun 10, 2026
- Contract term
- 5 years
- Primary contact
- Cory McDermaid
- (801) 614-9668
The 30-second brief
Syracuse City is procuring a modern VoIP and Unified Communications solution to replace its existing Mitel system across seven facilities. The project includes hardware, SIP trunking, migration, and 5 years of support.
Executive Summary, Company Qualifications, Technical Solution, Network Requirements Documentation, Implementation Plan, Pricing Proposal, Mandatory Compliance Matrix
Cost (25%), Technical Capability (25%), Municipal Experience (15%), Reliability and Redundancy (15%), Implementation Plan (10%), Support and Training (10%)
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Summary
Syracuse City is procuring a modern VoIP and Unified Communications solution to replace its existing Mitel system across seven facilities. The project includes hardware, SIP trunking, migration, and 5 years of support.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
7- Executive Summary
- Company Qualifications
- Technical Solution
- Network Requirements Documentation
- Implementation Plan
- Pricing Proposal
- Mandatory Compliance Matrix
REQUIRED ATTACHMENTS
3- Appendix A - Required Pricing Proposal Form
- Appendix B - Mandatory Compliance Matrix
- Appendix C - Call Flow Summary Acknowledgement
- Submit to
- [email protected]
- Scope location
- Syracuse, UT
- Reported agency
- Syracuse City
Questions about this RFP
How do I respond to this RFP from City of Syracuse?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 10, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Cory McDermaid.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Syracuse in UT, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Cory McDermaid at (801) 614-9668. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Executive Summary, Company Qualifications, Technical Solution, Network Requirements Documentation, Implementation Plan, Pricing Proposal, Mandatory Compliance Matrix. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Cost (25%), Technical Capability (25%), Municipal Experience (15%), Reliability and Redundancy (15%), Implementation Plan (10%), Support and Training (10%)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Syracuse?
All active and historical solicitations from City of Syracuse are tracked and searchable. As a city agency, City of Syracuse regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Appendix A - Required Pricing Proposal Form, Appendix B - Mandatory Compliance Matrix, Appendix C - Call Flow Summary Acknowledgement. Review the full document from City of Syracuse for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Syracuse, UT. Review the full solicitation for detailed scope requirements.