Santa Cruz County Regional Transportation Commission - Information Technology Services - RFP #2614
Santa Cruz County Regional Transportation CommissionSpecial District · Santa Cruz, CA- Due
- May 11, 2026
- Deadline passed
- Posted
- Apr 21, 2026
- Primary contact
- Yesenia Parra
- (831) 460-3200
The 30-second brief
The Santa Cruz County Regional Transportation Commission seeks proposals from qualified professional firms to provide comprehensive Information Technology (IT) support, cybersecurity, and infrastructure management services. The selected consultant will offer Office 365 administration, Azure cloud services, 24/7 help desk ticketing, cybersecurity awareness training, hybrid work support, SharePoint migration, and VoIP phone integration. Additional responsibilities include network maintenance, vulnerability testing, disaster recovery planning, and annual IT assessments. Proposals are due by May 11, 2026, at 5:00 p.m. PT, with a pre-proposal virtual conference scheduled for April 29, 2026.
Functional help desk and ticketing system, Monthly service and performance reports, Cybersecurity plan and updates, Backup and disaster recovery documentation, Annual IT assessment report, Documentation of system configurations and changes
Qualification of Firm/Proposed Staff (40 points), Approach to the Scope of Services (30 points), Fees for Service (30 points)
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Summary
The Santa Cruz County Regional Transportation Commission seeks proposals from qualified professional firms to provide comprehensive Information Technology (IT) support, cybersecurity, and infrastructure management services.
The selected consultant will offer Office 365 administration, Azure cloud services, 24/7 help desk ticketing, cybersecurity awareness training, hybrid work support, SharePoint migration, and VoIP phone integration. Additional responsibilities include network maintenance, vulnerability testing, disaster recovery planning, and annual IT assessments. Proposals are due by May 11, 2026, at 5:00 p.m. PT, with a pre-proposal virtual conference scheduled for April 29, 2026.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
6- Functional help desk and ticketing system
- Monthly service and performance reports
- Cybersecurity plan and updates
- Backup and disaster recovery documentation
- Annual IT assessment report
- Documentation of system configurations and changes
REQUIRED ATTACHMENTS
Form 1: California Levine Act Statement, Form 2: Exceptions to the Agreement
- Submit to
- [email protected]
- Scope location
- Santa Cruz, CA
Questions about this RFP
How do I respond to this RFP from Santa Cruz County Regional Transportation Commission?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is May 11, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Yesenia Parra.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Santa Cruz County Regional Transportation Commission in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Yesenia Parra at (831) 460-3200. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Functional help desk and ticketing system, Monthly service and performance reports, Cybersecurity plan and updates, Backup and disaster recovery documentation, Annual IT assessment report, Documentation of system configurations and changes. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualification of Firm/Proposed Staff (40 points), Approach to the Scope of Services (30 points), Fees for Service (30 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Santa Cruz County Regional Transportation Commission?
All active and historical solicitations from Santa Cruz County Regional Transportation Commission are tracked and searchable. As a special district agency, Santa Cruz County Regional Transportation Commission regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Form 1: California Levine Act Statement, Form 2: Exceptions to the Agreement. Review the full document from Santa Cruz County Regional Transportation Commission for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Santa Cruz, CA. Review the full solicitation for detailed scope requirements.