RFP 6888 Utility Billing Upgrade Project Management & Implementation Support Services
City of JohnsonCity · Johnson City, TN- Due
- Apr 15, 2026
- Deadline passed
- Posted
- Mar 27, 2026
- Duration
- 9-12 months
- Primary contact
- Jon Lane
- (423) 975-2711
The 30-second brief
The City of Johnson City is seeking proposals from qualified firms to provide professional project management and implementation support services for the upgrade of its existing utility billing system from the legacy Zortec platform to the Windows-based NextGen platform. The scope includes project management, implementation support, data migration assistance, testing, training, change management, go-live, and post-implementation support. The City is not procuring the software itself, only the support services for its upgrade.
Cover Letter, Executive Summary, Firm Qualifications & Experience, Relevant Project Experience, Proposed Project Management Approach & Methodology, Project Team & Key Personnel, Project Schedule & Milestones, Change Management & Training, Cost Proposal, References, Exceptions or Assumptions, Proposal Agreement Form, Insurance Checklist, General Insurance Appendix Form
Relevant Experience (25%), Project Management Approach and Methodology (25%), Project Team (10%), Change Management & Training (10%), Schedule (10%), Cost (20%)
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Summary
The City of Johnson City is seeking proposals from qualified firms to provide professional project management and implementation support services for the upgrade of its existing utility billing system from the legacy Zortec platform to the Windows-based NextGen platform.
The scope includes project management, implementation support, data migration assistance, testing, training, change management, go-live, and post-implementation support. The City is not procuring the software itself, only the support services for its upgrade.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
14- Cover Letter
- Executive Summary
- Firm Qualifications & Experience
- Relevant Project Experience
- Proposed Project Management Approach & Methodology
- Project Team & Key Personnel
- Project Schedule & Milestones
- Change Management & Training
- Cost Proposal
- References
- Exceptions or Assumptions
- Proposal Agreement Form
- Insurance Checklist
- General Insurance Appendix Form
REQUIRED ATTACHMENTS
3- Insurance Checklist
- General Insurance Appendix Form
- Proposal Agreement Form
REQUIRED STAFFING
3- Submit to
- 209 Water Street (37601), Johnson City, TN
- Scope location
- Johnson City, Tennessee
- Reported agency
- City of Johnson City
Questions about this RFP
How do I respond to this RFP from City of Johnson?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 15, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 209 Water Street (37601), Johnson City, TN. For questions, contact Jon Lane.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Johnson in TN, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jon Lane at (423) 975-2711. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Project Manager, Project Team, Key Personnel. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Cover Letter, Executive Summary, Firm Qualifications & Experience, Relevant Project Experience, Proposed Project Management Approach & Methodology, Project Team & Key Personnel, Project Schedule & Milestones, Change Management & Training, Cost Proposal, References, Exceptions or Assumptions, Proposa. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Relevant Experience (25%), Project Management Approach and Methodology (25%), Project Team (10%), Change Management & Training (10%), Schedule (10%), Cost (20%)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Johnson?
All active and historical solicitations from City of Johnson are tracked and searchable. As a city agency, City of Johnson regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 9-12 months. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Insurance Checklist, General Insurance Appendix Form, Proposal Agreement Form. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Johnson for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Johnson City, Tennessee. Review the full solicitation for detailed scope requirements.