Orlando Utilities Commission ITSM Platform RFP PR8655 - 2025
Orlando Utilities CommissionUtility District · Orlando, FL- Due
- Jan 15, 2026
- Deadline passed
- Posted
- Oct 22, 2025
- Primary contact
- Jessica Teixeira
The 30-second brief
Orlando Utilities Commission (OUC) is soliciting proposals under RFP PR8655 for a comprehensive Information Technology Service Management (ITSM) Platform solution. The scope includes software procurement, implementation, project management, organizational change management, training, post-implementation support, and professional services. The platform is expected to serve as a system of record for ITSM practices including incident, problem, change, knowledge, service level, and configuration management. Proposals are due by January 15, 2026. Submissions and inquiries should be directed to Jessica Teixeira at [email protected].
ITSM Platform solution, Implementation, Project management, Organizational change management, Training, Post implementation support
Get notified when Orlando Utilities Commission posts the next one.
Get alerts freeFree account · 30-second setup · No credit card
Summary
Orlando Utilities Commission (OUC) is soliciting proposals under RFP PR8655 for a comprehensive Information Technology Service Management (ITSM) Platform solution.
The scope includes software procurement, implementation, project management, organizational change management, training, post-implementation support, and professional services. The platform is expected to serve as a system of record for ITSM practices including incident, problem, change, knowledge, service level, and configuration management. Proposals are due by January 15, 2026. Submissions and inquiries should be directed to Jessica Teixeira at [email protected].
REQUIRED DELIVERABLES
6- ITSM Platform solution
- Implementation
- Project management
- Organizational change management
- Training
- Post implementation support
REQUIRED ATTACHMENTS
3- Exhibit 4 IT Security Application Vendor Security
- PR8655 ITSM Price Schedule
- PR8655 ITSM Platform Requirements
- Submit to
- [email protected]
Questions about this RFP
How do I respond to this RFP from Orlando Utilities Commission?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 15, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Jessica Teixeira.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Orlando Utilities Commission in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jessica Teixeira. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: ITSM Platform solution, Implementation, Project management, Organizational change management, Training, Post implementation support. Proposals should clearly address how each deliverable will be met.
Show 2 more questions
Where can I find more RFPs from Orlando Utilities Commission?
All active and historical solicitations from Orlando Utilities Commission are tracked and searchable. As a utility district agency, Orlando Utilities Commission regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Exhibit 4 IT Security Application Vendor Security, PR8655 ITSM Price Schedule, PR8655 ITSM Platform Requirements. Review the full document from Orlando Utilities Commission for the complete list.