Miami University Website CMS and Personalization Solutions RFP 2025 - 1020252326
Ohio University-Main CampusHigher Ed · Athens, OH- Due
- Dec 1, 2025
- Deadline passed
- Posted
- Oct 28, 2025
- Contract term
- 3 years
- Primary contact
- Scott Smith
- (513) 529-9204
The 30-second brief
Miami University is requesting proposals for an enterprise content management system (CMS), AI-powered site search, program finder, and customer data platform (CDP) for hyperpersonalization solutions to manage over 300 sites and 13,000 pages. The scope includes cloud-hosted or self-hosted CMS deployment, content migration of existing websites, SEO optimization, analytics integration with Slate CRM and Google Analytics, and compliance with WCAG 2.1 AA and ATAG 2.0 standards. Proposals are due by December 1, 2025, with a vendor questions deadline of November 14, 2025. The initial contract term expires June 30, 2028, with options to renew for 8 additional 12-month terms.
Enterprise content management system (CMS), AI-powered site search, Program Finder solution, Customer Data Platform (CDP), Content migration services
Ability to meet requirements, User experience and ease-of-use, Total cost of ownership, Supplier references and past performance, Customer service and support options, Exceptions to terms and conditions
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Summary
Miami University is requesting proposals for an enterprise content management system (CMS), AI-powered site search, program finder, and customer data platform (CDP) for hyperpersonalization solutions to manage over 300 sites and 13,000 pages.
The scope includes cloud-hosted or self-hosted CMS deployment, content migration of existing websites, SEO optimization, analytics integration with Slate CRM and Google Analytics, and compliance with WCAG 2.1 AA and ATAG 2.0 standards. Proposals are due by December 1, 2025, with a vendor questions deadline of November 14, 2025. The initial contract term expires June 30, 2028, with options to renew for 8 additional 12-month terms.
EVALUATION CRITERIA
6- Ability to meet requirements
- User experience and ease-of-use
- Total cost of ownership
- Supplier references and past performance
- Customer service and support options
- Exceptions to terms and conditions
REQUIRED DELIVERABLES
5- Enterprise content management system (CMS)
- AI-powered site search
- Program Finder solution
- Customer Data Platform (CDP)
- Content migration services
REQUIRED ATTACHMENTS
14- Business goals
- Strategy/development approach and/or system details
- Implementation plan
- Migration
- Support options
- Pricing
- Fees
- Licensing Model
- VPAT
- Proof of product accessibility or accessibility roadmap
- HECVAT responses
- Two case studies
- Two current clients' letters of recommendation and contact information
- Answers to Questions for Vendors
- Submit to
- https://miamiu-ohiousourcing.ionwave.net/Login.aspx
- Scope location
- Oxford, OH
- Reported agency
- Miami University
Questions about this RFP
How do I respond to this RFP from Ohio University-Main Campus?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 1, 2025. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://miamiu-ohiousourcing.ionwave.net/Login.aspx. For questions, contact Scott Smith.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Ohio University-Main Campus in OH, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Scott Smith at (513) 529-9204. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Enterprise content management system (CMS), AI-powered site search, Program Finder solution, Customer Data Platform (CDP), Content migration services. Proposals should clearly address how each deliverable will be met.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Ability to meet requirements, User experience and ease-of-use, Total cost of ownership, Supplier references and past performance, Customer service and support options, Exceptions to terms and conditio..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Ohio University-Main Campus?
All active and historical solicitations from Ohio University-Main Campus are tracked and searchable. As a higher ed agency, Ohio University-Main Campus regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Business goals, Strategy/development approach and/or system details, Implementation plan, migration, and support options, Pricing, Fees, and Licensing Model, VPAT, proof of product accessibility or ac. Review the full document from Ohio University-Main Campus for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Oxford, OH. Review the full solicitation for detailed scope requirements.