Miami University Service Desk Services Request for Information - 0120262344
Ohio University-Main CampusHigher Ed · Athens, OH- Due
- Feb 6, 2026
- Deadline passed
- Posted
- Jan 11, 2026
- Primary contact
- Scott Smith
- (513) 529-9204
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Summary
Miami University seeks information from potential partners with expertise in service desk operations to support its IT environment over the next 5-10 years.
The scope includes AI chatbots, emailbots, voicebots, human escalation, and human-first contact using AI assistants, integrating with the TeamDynamix ITSM platform. The university handles approximately 20,000 to 35,000 annual interactions via phone, email, and chat, requiring 24x7x365 coverage, a maximum 90-second average speed to answer, 85% customer satisfaction, and at least 80% raw resolution rate. Proposals are due by February 6, 2026, with questions directed to Scott Smith through the Public Purchase portal.
- Submit to
- 521 South Patterson Avenue, 205 Hoyt Hall, Oxford, OH 45056 USA | [email protected]
- Scope location
- Oxford, OH
- Reported agency
- Miami University
Questions about this RFI
How do I respond to this RFI from Ohio University-Main Campus?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 6, 2026. Submissions should be delivered to: 521 South Patterson Avenue, 205 Hoyt Hall, Oxford, OH 45056 USA | [email protected]. For questions, contact Scott Smith.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including Ohio University-Main Campus in OH, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Scott Smith at (513) 529-9204. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Ohio University-Main Campus?
All active and historical solicitations from Ohio University-Main Campus are tracked and searchable. As a higher ed agency, Ohio University-Main Campus regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Ohio University-Main Campus for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Oxford, OH. Review the full solicitation for detailed scope requirements.