Miami University IT Service Desk Services - RFP 0220262366 (2026)
Ohio University-Main CampusHigher Ed · Athens, OH- Due
- Feb 25, 2026
- Deadline passed
- Posted
- Feb 11, 2026
- Contract term
- 3 years
- Primary contact
- Scott Smith
- (513) 529-9204
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Summary
Miami University seeks proposals from qualified vendors to provide a comprehensive, long-term IT service desk solution, incorporating AI chatbots, voicebots, emailbots, and live human support to serve faculty, staff, and students.
The scope of work includes 24x7x365 multi-channel coverage, US-based staffing and data residency, integration with the TeamDynamix (TDX) ITSM platform, knowledge base management, accessibility compliance under WCAG 2.1 AA, and transition from the current vendor by June 2026. Submissions are due by February 25, 2026, and must be submitted through the Public Purchase bidding tool or to the Office of Procurement at 521 South Patterson Avenue, Oxford, OH.
REQUIRED ATTACHMENTS
W-9, statement indicating willingness to enroll in and utilize Miami's SUA payment program, VPAT v2.x, references
- Submit to
- 521 South Patterson Avenue, 205 Hoyt Hall, Oxford, OH 45056 USA
- Duration
- 36 months
- Scope location
- Oxford, OH
- Reported agency
- Miami University
Questions about this RFP
How do I respond to this RFP from Ohio University-Main Campus?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 25, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 521 South Patterson Avenue, 205 Hoyt Hall, Oxford, OH 45056 USA. For questions, contact Scott Smith.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Ohio University-Main Campus in OH, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Scott Smith at (513) 529-9204. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Ohio University-Main Campus?
All active and historical solicitations from Ohio University-Main Campus are tracked and searchable. As a higher ed agency, Ohio University-Main Campus regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: W-9, statement indicating willingness to enroll in and utilize Miami's SUA payment program, VPAT v2.x, references. Review the full document from Ohio University-Main Campus for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Oxford, OH. Review the full solicitation for detailed scope requirements.