Maryland Health Benefit Exchange Eleven Labs Enterprise Subscription Renewal - BPM059237 (2026)
Maryland Health Benefit Exchange | State of MarylandState · Baltimore, MD- Due
- Dec 1, 2026
- 28 days left
- Posted
- Oct 29, 2026
- Contract term
- 1 year
- Primary contact
- Tracey D. Gamble
- 410547152
The 30-second brief
The Maryland Health Benefit Exchange (MHBE) is soliciting competitive sealed bids from qualified vendors to provide an annual enterprise subscription renewal for ElevenLabs Tier A AI voice and text software solutions. The subscription includes text-to-speech, speech-to-speech, speech-to-text, instant voice cloning, professional voice cloning, agents, web application and API access, voice isolation, and enterprise music lite capabilities, alongside a Growth Success Package and specific add-ons including agents concurrency, professional voice slots, voice slots, and workspace seats. The deployment supports AI-powered conversational voice agents for inbound call center traffic, password resets, and Medicaid or Affordable Care Act marketplace inquiries in Baltimore, Maryland, utilizing zero data retention configurations. Bids are due by December 1, 2026, at 11:00 AM EST via eMaryland Marketplace Advantage (eMMA), with a mandatory virtual pre-bid conference scheduled for November 16, 2026.
ElevenLabs Tier A subscription, Success Package from ElevenLabs, Monthly Product Usage for Tier A Subscription including 44 Million credits per month, 11 professional voice slots, 30, 000 voice slots, 60 agents concurrency, 11 workspace seats
Lowest price on IFB Attachment D - Bid Form
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Summary
The Maryland Health Benefit Exchange (MHBE) is soliciting competitive sealed bids from qualified vendors to provide an annual enterprise subscription renewal for ElevenLabs Tier A AI voice and text software solutions.
The subscription includes text-to-speech, speech-to-speech, speech-to-text, instant voice cloning, professional voice cloning, agents, web application and API access, voice isolation, and enterprise music lite capabilities, alongside a Growth Success Package and specific add-ons including agents concurrency, professional voice slots, voice slots, and workspace seats. The deployment supports AI-powered conversational voice agents for inbound call center traffic, password resets, and Medicaid or Affordable Care Act marketplace inquiries in Baltimore, Maryland, utilizing zero data retention configurations. Bids are due by December 1, 2026, at 11:00 AM EST via eMaryland Marketplace Advantage (eMMA), with a mandatory virtual pre-bid conference scheduled for November 16, 2026.
EVALUATION CRITERIA
Lowest price on IFB Attachment D - Bid Form
REQUIRED DELIVERABLES
ElevenLabs Tier A subscription, Success Package from ElevenLabs, Monthly Product Usage for Tier A Subscription including 44 Million credits per month, 11 professional voice slots, 30, 000 voice slots, 60 agents concurrency, 11 workspace seats
REQUIRED ATTACHMENTS
8- Bid
- Eleven Labs Enterprise Subscription Renewal # BPM059237
- Eleven Labs Enterprise Subscription Renewal PIA BPM059237
- Transmittal Letter
- Minimum Qualification Documentation
- Attachment B - Bid/Proposal Affidavit
- Attachment E - Federal Funds Attachment
- Attachment D - Bid Price Form
- Submit to
- https://emma.maryland.gov
- Duration
- 12 months
- Scope location
- Baltimore, MD
- Reported agency
- Maryland Health Benefit Exchange
Questions about this IFB
How do I respond to this IFB from Maryland Health Benefit Exchange | State of Maryland?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 1, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://emma.maryland.gov. For questions, contact Tracey D. Gamble.
Can small businesses or minority-owned firms bid on this IFB?
Most government agencies, including Maryland Health Benefit Exchange | State of Maryland in MD, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the IFB submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tracey D. Gamble at 410547152. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: ElevenLabs Tier A subscription, Success Package from ElevenLabs, Monthly Product Usage for Tier A Subscription including 44 Million credits per month, 11 professional voice slots, 30, 000 voice slots, 60 agents concurrency, 11 workspace seats. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Lowest price on IFB Attachment D - Bid Form" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Maryland Health Benefit Exchange | State of Maryland?
All active and historical solicitations from Maryland Health Benefit Exchange | State of Maryland are tracked and searchable. As a state agency, Maryland Health Benefit Exchange | State of Maryland regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of December 1, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this IFB?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Bid, Eleven Labs Enterprise Subscription Renewal # BPM059237, Eleven Labs Enterprise Subscription Renewal PIA BPM059237, Transmittal Letter, Minimum Qualification Documentation, Attachment B - Bid/Pro. Review the full document from Maryland Health Benefit Exchange | State of Maryland for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Baltimore, MD. Review the full solicitation for detailed scope requirements.