Maryland Health Benefit Exchange - Twilio Subscription - IFB BPM053772 (2025)
Maryland Health Benefit Exchange | State of MarylandState · Baltimore, MD- Due
- Jan 9, 2026
- Deadline passed
- Posted
- Dec 4, 2025
- Contract term
- 1 year
- Primary contact
- Tracey D. Gamble
- 410547152
The 30-second brief
The Maryland Health Benefit Exchange is seeking a 12-month subscription for Twilio services under solicitation BPM053772. The scope of work includes 20 US and Canada local phone numbers per month, 50,000 monthly US local incoming minutes, 150,000 monthly programmable outbound minutes for the US and Canada, and 1 production support unit per month. The contract includes Medicaid funds (CFDA number 93.778). Bids are due by January 9, 2026, at 11:00 AM Eastern Standard Time via eMaryland Marketplace Advantage (eMMA). A virtual pre-bid conference is scheduled for December 16, 2025, at 12:30 PM, with registration required. Bidders must be authorized to resell Twilio subscriptions.
US and Canada Local Phone Number - Per Month, US Local Incoming Minutes - Per Minute, Programmable Outbound Minute: US & Canada - Per Minute, Production Support - Per Month
Lowest Total Bid Price on IFB Attachment D - Bid Form
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Summary
The Maryland Health Benefit Exchange is seeking a 12-month subscription for Twilio services under solicitation BPM053772.
The scope of work includes 20 US and Canada local phone numbers per month, 50,000 monthly US local incoming minutes, 150,000 monthly programmable outbound minutes for the US and Canada, and 1 production support unit per month. The contract includes Medicaid funds (CFDA number 93.778). Bids are due by January 9, 2026, at 11:00 AM Eastern Standard Time via eMaryland Marketplace Advantage (eMMA). A virtual pre-bid conference is scheduled for December 16, 2025, at 12:30 PM, with registration required. Bidders must be authorized to resell Twilio subscriptions.
EVALUATION CRITERIA
Lowest Total Bid Price on IFB Attachment D - Bid Form
REQUIRED DELIVERABLES
US and Canada Local Phone Number - Per Month, US Local Incoming Minutes - Per Minute, Programmable Outbound Minute: US & Canada - Per Minute, Production Support - Per Month
REQUIRED ATTACHMENTS
8- Attachment A – Contract
- Attachment B - Bid/Proposal Affidavit
- Attachment C - Contract Affidavit
- Attachment D – Bid Price Form
- Attachment E – Federal Funds Attachment
- Attachment E-1 – Certification Against Lobbying
- Letter of authorization from the manufacturer
- Transmittal Letter
- Submit to
- via eMMA
- Scope location
- Baltimore, MD
- Reported agency
- Maryland Health Benefit Exchange
Questions about this IFB
How do I respond to this IFB from Maryland Health Benefit Exchange | State of Maryland?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 9, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: via eMMA. For questions, contact Tracey D. Gamble.
Can small businesses or minority-owned firms bid on this IFB?
Most government agencies, including Maryland Health Benefit Exchange | State of Maryland in MD, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the IFB submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tracey D. Gamble at 410547152. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: US and Canada Local Phone Number - Per Month, US Local Incoming Minutes - Per Minute, Programmable Outbound Minute: US & Canada - Per Minute, Production Support - Per Month. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Lowest Total Bid Price on IFB Attachment D - Bid Form" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Maryland Health Benefit Exchange | State of Maryland?
All active and historical solicitations from Maryland Health Benefit Exchange | State of Maryland are tracked and searchable. As a state agency, Maryland Health Benefit Exchange | State of Maryland regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this IFB?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment A – Contract, Attachment B - Bid/Proposal Affidavit, Attachment C - Contract Affidavit, Attachment D – Bid Price Form, Attachment E – Federal Funds Attachment, Attachment E-1 – Certificatio. Review the full document from Maryland Health Benefit Exchange | State of Maryland for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Baltimore, MD. Review the full solicitation for detailed scope requirements.