Hillsborough County - Commissary Services & Inmate Trust/Accounting System - 2026
Hillsborough CountyCounty · Hillsborough County, NH- Due
- Oct 2, 2026
- Deadline passed
- Posted
- Sep 3, 2026
- Contract term
- 3 years
- Primary contact
- Joseph V. Costanzo
- (603) 627-5620
The 30-second brief
The Hillsborough County Department of Corrections is soliciting proposals for comprehensive inmate commissary services, inmate trust/accounting services, associated technology, and related support at 445 Willow Street, Manchester, NH. The scope includes electronic commissary ordering capabilities, wall kiosks, an inmate funds ATM, deposit services, indigent inmate services, system integration with Jail Management System and inmate telephone/tablet provider, and business continuity. Sealed proposals must be received by 10:00 AM EST on Friday, October 2, 2026. A mandatory 60-minute product/service demonstration is scheduled for Wednesday, September 16, 2026, with notification of attending required by September 10, 2026. Written questions are due by September 18, 2026, and should be directed to [email protected]. The initial contract term is three years, with up to two additional one-year extensions.
Work plan, Infrastructure Plan, Systems Interface Plan, Testing, Deployment Plan, Comprehensive Training Plan, Network/Hardware, Software
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Summary
The Hillsborough County Department of Corrections is soliciting proposals for comprehensive inmate commissary services, inmate trust/accounting services, associated technology, and related support at 445 Willow Street, Manchester, NH. The scope includes electronic commissary ordering capabilities, wall kiosks, an inmate funds ATM, deposit services, indigent inmate services, system integration with Jail Management System and inmate telephone/tablet provider, and business continuity.
Sealed proposals must be received by 10:00 AM EST on Friday, October 2, 2026. A mandatory 60-minute product/service demonstration is scheduled for Wednesday, September 16, 2026, with notification of attending required by September 10, 2026. Written questions are due by September 18, 2026, and should be directed to [email protected]. The initial contract term is three years, with up to two additional one-year extensions.
REQUIRED DELIVERABLES
8- Work plan
- Infrastructure Plan
- Systems Interface Plan
- Testing
- Deployment Plan
- Comprehensive Training Plan
- Network/Hardware
- Software
REQUIRED ATTACHMENTS
6- Certificate of Insurance
- Contractual Compliance
- Pricing Sheet
- Project Plan
- Vendor Qualifications
- References
- Submit to
- Hillsborough County DOC, 445 Willow Street, Manchester, NH 03103
- Duration
- 36 months
- Scope location
- Manchester, NH
Questions about this RFP
How do I respond to this RFP from Hillsborough County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 2, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Hillsborough County DOC, 445 Willow Street, Manchester, NH 03103. For questions, contact Joseph V. Costanzo.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Hillsborough County in NH, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Joseph V. Costanzo at (603) 627-5620. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Work plan, Infrastructure Plan, Systems Interface Plan, Testing, Deployment Plan, Comprehensive Training Plan, Network/Hardware, Software. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Hillsborough County?
All active and historical solicitations from Hillsborough County are tracked and searchable. As a county agency, Hillsborough County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Certificate of Insurance, Contractual Compliance, Pricing Sheet, Project Plan, Vendor Qualifications, References. Review the full document from Hillsborough County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Manchester, NH. Review the full solicitation for detailed scope requirements.