Hidalgo County Case Management Software for Community Service Agency RFP 26-0480-09-18-03 (2026)
Hidalgo CountyCounty · Edinburg, TX- Due
- Sep 18, 2026
- Deadline passed
- Posted
- Sep 5, 2026
- Contract term
- 1 year
- Primary contact
- Pablo Granados
- (956) 318-2626 ext 4878
The 30-second brief
Hidalgo County is seeking proposals from qualified vendors for cloud-based customer management software for the Hidalgo County Community Service Agency (HCCSA), RFP No. 26-0480-09-18-03. The selected solution will provide a centralized environment for application intake, case management, eligibility determination, service authorization, referrals, reporting, and client communications in English and Spanish, supporting a minimum of 40 users. Scope includes software licenses, hosting, configuration, interfaces, data migration, training, and ongoing support. Proposals are due by September 18, 2026, at 3:00 pm CST. A question submission deadline is set for September 10, 2026, at 5:00 pm CST. Evaluation criteria include experience and qualifications, proposed approach, references, and pricing, weighted equally at 25% each.
Experience and Qualifications (25%), Proposed Approach (25%), References (25%), Pricing (25%)
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Summary
Hidalgo County is seeking proposals from qualified vendors for cloud-based customer management software for the Hidalgo County Community Service Agency (HCCSA), RFP No. 26-0480-09-18-03.
The selected solution will provide a centralized environment for application intake, case management, eligibility determination, service authorization, referrals, reporting, and client communications in English and Spanish, supporting a minimum of 40 users. Scope includes software licenses, hosting, configuration, interfaces, data migration, training, and ongoing support. Proposals are due by September 18, 2026, at 3:00 pm CST. A question submission deadline is set for September 10, 2026, at 5:00 pm CST. Evaluation criteria include experience and qualifications, proposed approach, references, and pricing, weighted equally at 25% each.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
20- Legal Notice Declaration
- Proof of Insurance
- Insurance Requirement Acknowledgement
- Bid Bond Acknowledgment
- Project Requirements Acknowledgement
- CIQ Form
- Vendor Acknowledgment
- HUB Declaration
- Certification Regarding Debarment
- SAM.gov Registration Acknowledgement
- Title VI Appendices
- Byrd Anti-Lobbying Contract Clause
- 2 CFR 200 Certification
- FHWA 1273
- Proposer's Affidavit
- Draft Agreement
- Deficiencies and Deviations Form
- Reference Form
- Company/Firm Response
- Form 1295
- Submit to
- https://procurement.opengov.com/portal/co-hidalgo-tx
- Duration
- 12 months
- Scope location
- Edinburg, TX
Questions about this RFP
How do I respond to this RFP from Hidalgo County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 18, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/co-hidalgo-tx. For questions, contact Pablo Granados.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Hidalgo County in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Pablo Granados at (956) 318-2626 ext 4878. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience and Qualifications (25%), Proposed Approach (25%), References (25%), Pricing (25%)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Hidalgo County?
All active and historical solicitations from Hidalgo County are tracked and searchable. As a county agency, Hidalgo County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Legal Notice Declaration, Proof of Insurance, Insurance Requirement Acknowledgement, Bid Bond Acknowledgment, Project Requirements Acknowledgement, CIQ Form, Vendor Acknowledgment, HUB Declaration, Ce. Review the full document from Hidalgo County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Edinburg, TX. Review the full solicitation for detailed scope requirements.