City of West Des Moines - Microsoft 365 Backup Solution RFP - 2026
City of West Des MoinesCity · West Des Moines, IA- Due
- Nov 23, 2026
- 26 days left
- Posted
- Oct 19, 2026
- Primary contact
- Darrel Greifzu
- (515) 222-3670
The 30-second brief
The City of West Des Moines Information Technology Services Department in Iowa is seeking qualified firms to provide a secure, enterprise-grade backup and recovery solution for the City's Microsoft 365 Government Community Cloud (GCC) environment. The required solution must deliver comprehensive backup and recovery coverage for SharePoint Online, OneDrive for Business, and Exchange Online, with optional coverage evaluated separately for Microsoft Teams, Microsoft Entra ID, and on-premises Active Directory. Proposals must be submitted electronically through the City's IonWave e-bidding system by 2:00 p.m. CST on November 23, 2026. Written questions are due by November 2, 2026, directed to Darrel Greifzu.
Functional Fit / Core Backup Capabilities 25%, Security & Compliance 20%, Performance (RPO/RTO) 15%, Reliability & Architecture 10%, Usability & Operations 10%, Support & Implementation 5%, Pricing & Total Cost of Ownership 10%, Vendor Stability, Experience & Roadmap 5%
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Summary
The City of West Des Moines Information Technology Services Department in Iowa is seeking qualified firms to provide a secure, enterprise-grade backup and recovery solution for the City's Microsoft 365 Government Community Cloud (GCC) environment.
The required solution must deliver comprehensive backup and recovery coverage for SharePoint Online, OneDrive for Business, and Exchange Online, with optional coverage evaluated separately for Microsoft Teams, Microsoft Entra ID, and on-premises Active Directory. Proposals must be submitted electronically through the City's IonWave e-bidding system by 2:00 p.m. CST on November 23, 2026. Written questions are due by November 2, 2026, directed to Darrel Greifzu.
EVALUATION CRITERIA
9- Functional Fit / Core Backup Capabilities 25%
- Security & Compliance 20%
- Performance (RPO/RTO) 15%
- Reliability & Architecture 10%
- Usability & Operations 10%
- Support & Implementation 5%
- Pricing & Total Cost of Ownership 10%
- Vendor Stability
- Experience & Roadmap 5%
REQUIRED ATTACHMENTS
11- Signed Letter of Submission
- Executive Summary
- Company Background and Financial Stability
- Technical and Functional Response
- Implementation and Project Plan
- Support Model and Service Levels
- Security and Compliance Response
- References
- Cost Proposal
- Exceptions and Deviations
- Additional Information
- Submit to
- https://wdm.ionwave.net
- Scope location
- West Des Moines, IA
Questions about this RFP
How do I respond to this RFP from City of West Des Moines?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 23, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://wdm.ionwave.net. For questions, contact Darrel Greifzu.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of West Des Moines in IA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Darrel Greifzu at (515) 222-3670. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Functional Fit / Core Backup Capabilities 25%, Security & Compliance 20%, Performance (RPO/RTO) 15%, Reliability & Architecture 10%, Usability & Operations 10%, Support & Implementation 5%, Pricing &..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of West Des Moines?
All active and historical solicitations from City of West Des Moines are tracked and searchable. As a city agency, City of West Des Moines regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 23, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Signed Letter of Submission, Executive Summary, Company Background and Financial Stability, Technical and Functional Response, Implementation and Project Plan, Support Model and Service Levels, Securi. Review the full document from City of West Des Moines for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: West Des Moines, IA. Review the full solicitation for detailed scope requirements.