City of Tampa - Answering Service After Hours - Request for Quotes 27-P-00025 (2026)
City of TampaCity · Tampa, FL- Due
- Oct 30, 2026
- 1 day left
- Posted
- Oct 21, 2026
- Primary contact
- Gloria Tolbert
- (813) 274-8352
The 30-second brief
The City of Tampa is requesting quotes for professional after-hours answering services to support its Mobility and Water Departments. The selected vendor will answer, assign, dispatch, report, and document all incoming calls received after normal business hours, on weekends, holidays, and during emergencies. Services include handling approximately 1,200 inbound and outbound calls per month, providing bilingual interpretation in English and Spanish, and maintaining strict adherence to response times. Quotes are due by October 30, 2026, and submission must be completed electronically via OpenGov or at 2555 E Hanna Ave, Tampa, FL.
Completed Calls per Specification 3.1 (14, 000 Each); Completed Call per Specification 3.1 Emergency Services, Planned/unplanned outages rate (1, 000 Each)
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Summary
The City of Tampa is requesting quotes for professional after-hours answering services to support its Mobility and Water Departments.
The selected vendor will answer, assign, dispatch, report, and document all incoming calls received after normal business hours, on weekends, holidays, and during emergencies. Services include handling approximately 1,200 inbound and outbound calls per month, providing bilingual interpretation in English and Spanish, and maintaining strict adherence to response times. Quotes are due by October 30, 2026, and submission must be completed electronically via OpenGov or at 2555 E Hanna Ave, Tampa, FL.
REQUIRED DELIVERABLES
Completed Calls per Specification 3.1 (14, 000 Each); Completed Call per Specification 3.1 Emergency Services, Planned/unplanned outages rate (1, 000 Each)
REQUIRED ATTACHMENTS
Business License, Public Record Declaration or Claim of Exemption
- Submit to
- https://procurement.opengov.com/portal/cityoftampa/projects/318335/document?projectId=27-P-00025
- Scope location
- Tampa, FL
Questions about this RFQ
How do I respond to this RFQ from City of Tampa?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 30, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/cityoftampa/projects/318335/document?projectId=27-P-00025. For questions, contact Gloria Tolbert.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including City of Tampa in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Gloria Tolbert at (813) 274-8352. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Completed Calls per Specification 3.1 (14, 000 Each); Completed Call per Specification 3.1 Emergency Services, Planned/unplanned outages rate (1, 000 Each). Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from City of Tampa?
All active and historical solicitations from City of Tampa are tracked and searchable. As a city agency, City of Tampa regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of October 30, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Business License, Public Record Declaration or Claim of Exemption. Review the full document from City of Tampa for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Tampa, FL. Review the full solicitation for detailed scope requirements.