City of Somerville - On-Call Utility Billing Assistance Services - RFP # 27-25 (2026)
City of SomervilleCity · Somerville, MA- Due
- Nov 18, 2026
- 6 days left
- Posted
- Nov 4, 2026
- Contract term
- 3 years
- Primary contact
- Logan Carroll
- (617) 625-6600
The 30-second brief
The City of Somerville, Massachusetts is seeking proposals from qualified project consulting firms or individuals to provide on-call utility billing assistance services, including MUNIS Utility Billing software support, billing troubleshooting, adjustment assistance, documenting procedures, staff training, and support for implementing new stormwater fees and reconciling customer data. The contract term is three years (January 2027 – December 2029) with two optional renewal years, up to a not-to-exceed amount of $200,000 per firm. Proposals are due by November 18, 2026 at 2:00 PM EST, with written questions due by November 12, 2026 at 2:00 PM EST. Submissions may be delivered physically or via BidExpress.com.
Technical and Management Experience, Project Team Key Personnel, Past Performance and References, Price
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Summary
The City of Somerville, Massachusetts is seeking proposals from qualified project consulting firms or individuals to provide on-call utility billing assistance services, including MUNIS Utility Billing software support, billing troubleshooting, adjustment assistance, documenting procedures, staff training, and support for implementing new stormwater fees and reconciling customer data.
The contract term is three years (January 2027 – December 2029) with two optional renewal years, up to a not-to-exceed amount of $200,000 per firm. Proposals are due by November 18, 2026 at 2:00 PM EST, with written questions due by November 12, 2026 at 2:00 PM EST. Submissions may be delivered physically or via BidExpress.com.
EVALUATION CRITERIA
4- Technical and Management Experience
- Project Team Key Personnel
- Past Performance and References
- Price
REQUIRED ATTACHMENTS
11- Cover Letter
- Acknowledgement of Addenda
- Quality Requirements
- Somerville Living Wage Form
- Certificate of Non-Collusion and Tax Compliance
- Certificate of Signature Authority
- Reference Form
- Supplier Diversity Form
- Vulnerable Road Users Ordinance
- W9
- Price Form
- Submit to
- https://www.bidexpress.com/businesses/33100/home or Somerville City Hall, Procurement & Contracting Services Department, Attn: Logan Carroll, 93 Highland Avenue, Somerville, MA 02143
- Duration
- 36 months
- Scope location
- Somerville, MA
Questions about this RFP
How do I respond to this RFP from City of Somerville?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 18, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://www.bidexpress.com/businesses/33100/home or Somerville City Hall, Procurement & Contracting Services Department, Attn: Logan Carroll, 93 Highland Avenue, Somerville, MA 02143. For questions, contact Logan Carroll.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Somerville in MA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Logan Carroll at (617) 625-6600. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical and Management Experience, Project Team Key Personnel, Past Performance and References, Price" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Somerville?
All active and historical solicitations from City of Somerville are tracked and searchable. As a city agency, City of Somerville regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 18, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Letter, Acknowledgement of Addenda, Quality Requirements, Somerville Living Wage Form, Certificate of Non-Collusion and Tax Compliance, Certificate of Signature Authority, Reference Form, Suppli. Review the full document from City of Somerville for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Somerville, MA. Review the full solicitation for detailed scope requirements.