City of Santa Fe Utility Payment Ecosystem and Integration Services RFP FY27-TRFP-011
City of Santa FeCity · Santa Fe, NM- Due
- Nov 2, 2026
- 5 days left
- Posted
- Sep 29, 2026
- Primary contact
- Victoria De Oreo
- (505) 955-4362
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Summary
The City of Santa Fe is seeking proposals for a secure, scalable, integrated utility payment ecosystem supporting utility billing operations, customer payment services, customer communications, treasury operations, financial reconciliation, and enterprise system integration.
The selected contractor shall provide labor, software, hosting, implementation services, integration support, configuration, testing support, training, production deployment assistance, documentation, and ongoing operational support. The solution must support operational coordination between customer payment channels, communication platforms, banking institutions, cashiering operations, utility billing systems, and financial management systems. Proposals are due by November 2, 2026, with a notice of interest deadline of October 15, 2026.
- Submit to
- 200 Lincoln Ave, Santa Fe, NM, 87501
- Scope location
- Santa Fe, NM
Questions about this RFP
How do I respond to this RFP from City of Santa Fe?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 2, 2026. Submissions should be delivered to: 200 Lincoln Ave, Santa Fe, NM, 87501. For questions, contact Victoria De Oreo.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Santa Fe in NM, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Victoria De Oreo at (505) 955-4362. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from City of Santa Fe?
All active and historical solicitations from City of Santa Fe are tracked and searchable. As a city agency, City of Santa Fe regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 2, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Santa Fe for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Santa Fe, NM. Review the full solicitation for detailed scope requirements.