City of North Lauderdale Utility Billing Operations RFP 26-PWU-009 - 2026
City of North LauderdaleCity · North Lauderdale, FL- Due
- Jul 30, 2026
- Deadline passed
- Posted
- Jul 15, 2026
- Primary contact
- Kimberly Smiley
The 30-second brief
The City of North Lauderdale is soliciting proposals for Utility Billing Operations under RFP # 26-PWU-009. The scope of work includes customer service, billing, and collection services for approximately 8,400 utility accounts, including 5,642 residential, 2,347 multi-unit, and 430 commercial accounts. Services encompass call center operations (100% live operator during business hours), after-hours support, cashiering, meter reading (AMI system in place), and delinquent account processing. The incumbent provider is U.S. Water Services. The contract is for a single vendor with an anticipated go-live date of January 1, 2027. Proposals must be submitted by July 30, 2026, at 3:00 PM.
Performance standards, call capacity, wait times, resolution rates
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Summary
The City of North Lauderdale is soliciting proposals for Utility Billing Operations under RFP # 26-PWU-009.
The scope of work includes customer service, billing, and collection services for approximately 8,400 utility accounts, including 5,642 residential, 2,347 multi-unit, and 430 commercial accounts. Services encompass call center operations (100% live operator during business hours), after-hours support, cashiering, meter reading (AMI system in place), and delinquent account processing. The incumbent provider is U.S. Water Services. The contract is for a single vendor with an anticipated go-live date of January 1, 2027. Proposals must be submitted by July 30, 2026, at 3:00 PM.
EVALUATION CRITERIA
4- Performance standards
- Call capacity
- Wait times
- Resolution rates
REQUIRED STAFFING
6- Scope location
- North Lauderdale, FL
Questions about this RFP
How do I respond to this RFP from City of North Lauderdale?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 30, 2026. For questions, contact Kimberly Smiley.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of North Lauderdale in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kimberly Smiley. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Dept Supervisor, Customer Service Reps, Cashier, Meter Tech, Meter Readers, Billing Clerk. Proposers should demonstrate relevant qualifications and experience for each required role.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Performance standards, call capacity, wait times, resolution rates" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of North Lauderdale?
All active and historical solicitations from City of North Lauderdale are tracked and searchable. As a city agency, City of North Lauderdale regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of North Lauderdale for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: North Lauderdale, FL. Review the full solicitation for detailed scope requirements.