City of North Lauderdale Utility Billing Operations RFP 26-PWU-009 2026
City of North LauderdaleCity · North Lauderdale, FL- Due
- Jul 30, 2026
- Deadline passed
- Posted
- Jun 29, 2026
- Contract term
- 5 years
- Primary contact
- Kimberly Smiley
- (954) 597-4718
The 30-second brief
The City of North Lauderdale is requesting electronically sealed proposals for RFP # 26-PWU-009 to provide comprehensive Utility Billing Operations Services. The turnkey scope includes AMI meter data retrieval and management, monthly billing and presentment, payment processing and collections, customer service and call center operations, and field services related to AMI exceptions for approximately 8,400 active water accounts. The selected operator must utilize the City's existing Tyler Technologies Enterprise ERP (EERP), Tyler Cashiering, and Tyler Payments platforms. A non-mandatory pre-proposal and site visit conference is scheduled for July 15, 2026. Proposals are due July 30, 2026, via the DemandStar e-bidding portal. The contract term is anticipated to be an initial five-year period with two optional two-year extensions.
AMI meter data management, Monthly utility bills, Payment processing, Customer service center operations, Field investigations, KPI reports
Technical Approach (25), Price (25), Experience & Qualifications (20), Implementation Plan (10), Quality of Customer Service (10), Technology & Reporting (10), Local Vendor Preference (5)
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Summary
The City of North Lauderdale is requesting electronically sealed proposals for RFP # 26-PWU-009 to provide comprehensive Utility Billing Operations Services.
The turnkey scope includes AMI meter data retrieval and management, monthly billing and presentment, payment processing and collections, customer service and call center operations, and field services related to AMI exceptions for approximately 8,400 active water accounts. The selected operator must utilize the City's existing Tyler Technologies Enterprise ERP (EERP), Tyler Cashiering, and Tyler Payments platforms. A non-mandatory pre-proposal and site visit conference is scheduled for July 15, 2026. Proposals are due July 30, 2026, via the DemandStar e-bidding portal. The contract term is anticipated to be an initial five-year period with two optional two-year extensions.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
6- AMI meter data management
- Monthly utility bills
- Payment processing
- Customer service center operations
- Field investigations
- KPI reports
REQUIRED ATTACHMENTS
16- Bid Bond
- Financial Statements
- Vendor Contract Summary
- Addenda Acknowledgement
- Reference Check Survey
- Qualification Statement
- Public Entity Crimes
- Non-Collusive Affidavit
- Scrutinized Companies Requirement
- Vendor Drug-Free Workplace Requirement
- Anti-Human Trafficking Affidavit
- Proof of Insurance
- Professional Licenses
- Local Vendor Preference Certification
- Anti-Lobbying
- E-Verify Affidavit
REQUIRED STAFFING
4- Submit to
- https://www.demandstar.com/app/agencies/florida/city-of-north-lauderdale/procurement-opportunities/bdc82a5c-70af-4f87-b128-29e0b13ac980/
- Scope location
- North Lauderdale, FL
Questions about this RFP
How do I respond to this RFP from City of North Lauderdale?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 30, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://www.demandstar.com/app/agencies/florida/city-of-north-lauderdale/procurement-opportunities/bdc82a5c-70af-4f87-b128-29e0b13ac980/. For questions, contact Kimberly Smiley.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of North Lauderdale in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kimberly Smiley at (954) 597-4718. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Customer Service Representative, Billing Specialist, Field Technician, Project Manager. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: AMI meter data management, Monthly utility bills, Payment processing, Customer service center operations, Field investigations, KPI reports. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical Approach (25), Price (25), Experience & Qualifications (20), Implementation Plan (10), Quality of Customer Service (10), Technology & Reporting (10), Local Vendor Preference (5)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of North Lauderdale?
All active and historical solicitations from City of North Lauderdale are tracked and searchable. As a city agency, City of North Lauderdale regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Bid Bond, Financial Statements, Vendor Contract Summary, Addenda Acknowledgement, Reference Check Survey, Qualification Statement, Public Entity Crimes, Non-Collusive Affidavit, Scrutinized Companies. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of North Lauderdale for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: North Lauderdale, FL. Review the full solicitation for detailed scope requirements.