City of Mission Cloud-Based Unified Communications as a Service (UCaaS) Phone Solution RFP 2026
City of Mission, City of Mission, KS·City
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- Primary Contact
- Justin Carroll
- Contract Term
- 5 years
- Scope Location
- Mission, KS
- Submission Address
- City Clerk’s office at Mission City Hall, 6090 Woodson, Mission, KS 66202
SUMMARY
The City of Mission, Kansas is requesting proposals for a fully hosted, cloud-based Unified Communications as a Service (UCaaS) phone solution to replace its legacy NEC VoIP system. The scope includes a complete end-to-end solution: discovery, network assessment, solution design, licensing, configuration, implementation, telephone number porting, endpoints, training, testing, cutover, and ongoing maintenance. The system must support approximately 80 total phones across four primary facilities (City Hall, Police Department, Community Center, Public Works, and Aquatic Center) and integrate with Microsoft 365 and Entra ID. A mandatory pre-submittal meeting and walkthrough is scheduled for September 9, 2026, at 9:00 A.M. CT at Mission City Hall. Proposals are due by 3:00 P.M. CT on October 2, 2026.
EVALUATION CRITERIA
Experience with municipal/public-safety organizations, usability, reliability, security, mobility, overall value
REQUIRED DELIVERABLES
Four (4) hard copies, One (1) digital copy, Cover letter, Experience of the firm, Project team organization, References, Project approach, Pricing
REQUIRED ATTACHMENTS
Appendix A - Mission's Current Telephony / Network Environment, Appendix B - Phone Quantity
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of Mission?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 2, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: City Clerk’s office at Mission City Hall, 6090 Woodson, Mission, KS 66202. For questions, contact Justin Carroll.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience with municipal/public-safety organizations, usability, reliability, security, mobility, overall value" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Mission?
All active and historical solicitations from City of Mission are tracked and searchable. As a city agency, City of Mission regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of October 2, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Appendix A - Mission's Current Telephony / Network Environment, Appendix B - Phone Quantity. Review the full document from City of Mission for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Mission in KS, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Justin Carroll. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Mission, KS. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Four (4) hard copies, One (1) digital copy, Cover letter, Experience of the firm, Project team organization, References, Project approach, Pricing. Proposals should clearly address how each deliverable will be met.
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