City of East St. Louis Utility Bill Debt Collection Services RFP 26-021 - 2026
Town of East St. LouisCity · East St. Louis, IL- Due
- Mar 20, 2026
- Deadline passed
- Posted
- Feb 16, 2026
- Contract term
- 3 years
- Primary contact
- Tereyowna Martin
- (618) 600-1919
The 30-second brief
The City of East St. Louis, Illinois is soliciting sealed proposals from qualified and licensed collection agencies for professional debt collection services for delinquent municipal utility accounts under RFP 26-021. The scope of services includes written and electronic collection notices, telephone outreach, skip tracing, negotiation of payment arrangements, credit bureau reporting, and coordination with the City Attorney for litigation. Proposers must demonstrate a minimum of five years of experience in municipal or utility collections and hold an active Illinois collection agency license. Compensation is contingency-based. The anticipated contract term is three years with optional renewal periods. Sealed proposals are due by 10:00 AM on March 20, 2026, at the City Clerk Office.
Company background, Municipal experience description, Collection methodology, Technology protocols, Reporting capabilities, Fee proposal, Proof of licensing/bonding/insurance, Three governmental references
Experience and qualifications, compliance and risk management, collection methodology, cost proposal, references and past performance
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Summary
The City of East St.
Louis, Illinois is soliciting sealed proposals from qualified and licensed collection agencies for professional debt collection services for delinquent municipal utility accounts under RFP 26-021. The scope of services includes written and electronic collection notices, telephone outreach, skip tracing, negotiation of payment arrangements, credit bureau reporting, and coordination with the City Attorney for litigation. Proposers must demonstrate a minimum of five years of experience in municipal or utility collections and hold an active Illinois collection agency license. Compensation is contingency-based. The anticipated contract term is three years with optional renewal periods. Sealed proposals are due by 10:00 AM on March 20, 2026, at the City Clerk Office.
EVALUATION CRITERIA
5- Experience and qualifications
- Compliance and risk management
- Collection methodology
- Cost proposal
- References and past performance
REQUIRED DELIVERABLES
8- Company background
- Municipal experience description
- Collection methodology
- Technology protocols
- Reporting capabilities
- Fee proposal
- Proof of licensing/bonding/insurance
- Three governmental references
- Submit to
- City Clerk Office, Debra Hamilton-Tidwell, First Floor, 301 Riverpark Dr. East St. Louis IL 62201
- Scope location
- East St. Louis, IL
- Reported agency
- City of East St. Louis
Questions about this RFP
How do I respond to this RFP from Town of East St. Louis?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 20, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: City Clerk Office, Debra Hamilton-Tidwell, First Floor, 301 Riverpark Dr. East St. Louis IL 62201. For questions, contact Tereyowna Martin.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of East St. Louis in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tereyowna Martin at (618) 600-1919. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Company background, Municipal experience description, Collection methodology, Technology protocols, Reporting capabilities, Fee proposal, Proof of licensing/bonding/insurance, Three governmental references. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience and qualifications, compliance and risk management, collection methodology, cost proposal, references and past performance" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of East St. Louis?
All active and historical solicitations from Town of East St. Louis are tracked and searchable. As a city agency, Town of East St. Louis regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Town of East St. Louis for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: East St. Louis, IL. Review the full solicitation for detailed scope requirements.