City of Delaware - Emergency Medical Services (EMS) Billing Program - RFP No. 26-05 (2026)
City of Delaware cityCity · Delaware, OH- Due
- Sep 30, 2026
- Deadline passed
- Posted
- Sep 9, 2026
- Primary contact
- Cindy Collins
The 30-second brief
The City of Delaware is seeking competitive proposals from established and experienced Third-Party Administrators to develop and administer a comprehensive Emergency Medical Services (EMS) Billing Program for the City's Fire Department. The selected vendor will manage EMS billing services, establish a soft billing program ensuring patients never receive a bill for EMS transport, integrate with the City's ePCR system (Image Trend), maintain toll-free phone line support, provide monthly reports, complete annual SSAE 21 SOC 1 Type 2 audits, and comply with CMS guidelines. Proposals are due by September 30, 2026, at 2:00 P.M. EDT. Minimum qualifications include five years of experience in performing EMS Billing Services.
Respondent Qualifications and Experience (40%), EMS Program Implementation and Onboarding (20%), Claims Processing, Billing System and Reporting (15%), Invoicing and Refund Process (15%), EMS Billing Services Fee (10%)
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Summary
The City of Delaware is seeking competitive proposals from established and experienced Third-Party Administrators to develop and administer a comprehensive Emergency Medical Services (EMS) Billing Program for the City's Fire Department.
The selected vendor will manage EMS billing services, establish a soft billing program ensuring patients never receive a bill for EMS transport, integrate with the City's ePCR system (Image Trend), maintain toll-free phone line support, provide monthly reports, complete annual SSAE 21 SOC 1 Type 2 audits, and comply with CMS guidelines. Proposals are due by September 30, 2026, at 2:00 P.M. EDT. Minimum qualifications include five years of experience in performing EMS Billing Services.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
Form W-9
- Submit to
- [email protected]
- Scope location
- Delaware, OH
- Reported agency
- City of Delaware
Questions about this RFP
How do I respond to this RFP from City of Delaware city?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 30, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Cindy Collins.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Delaware city in OH, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Cindy Collins. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Respondent Qualifications and Experience (40%), EMS Program Implementation and Onboarding (20%), Claims Processing, Billing System and Reporting (15%), Invoicing and Refund Process (15%), EMS Billing..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Delaware city?
All active and historical solicitations from City of Delaware city are tracked and searchable. As a city agency, City of Delaware city regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Form W-9. Review the full document from City of Delaware city for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Delaware, OH. Review the full solicitation for detailed scope requirements.
