Baltimore City Information and Technology - Municipal ID Card Program Technology Solution - RFP SRV0919_001 (2026)
City of BaltimoreCity · Baltimore, MD- Due
- Jun 15, 2026
- Deadline passed
- Posted
- May 13, 2026
- Contract term
- 3 years
The 30-second brief
The Baltimore City Office of Information & Technology seeks a qualified Contractor to provide a comprehensive, end-to-end Software-as-a-Service (SaaS) solution and supporting hardware for the Municipal Identification Card Program. The solution includes a configurable technology platform, fixed-site and mobile card issuance hardware and consumables, an anonymized online appointment portal, document authentication, validation API, and professional services for configuration, implementation, deployment, training, maintenance, and support. The contract term is three years with three one-year renewal options. Proposals are due by June 15, 2026, at 4:00 PM EST, with questions due by May 29, 2026. Evaluation is based on technical and implementation approach, management approach, past performance, compliance and security, and price.
SaaS platform, Configurable technology platform, Hardware and consumables for fixed-site and mobile card issuance, Anonymized online appointment portal, Identity and document authentication systems, Municipal ID Validation API / validation service, Progress dashboard, Technology training plan, Privacy and no-retention controls plan
Technical & Implementation Approach 40 points, Management Approach 20 points, Past Performance 20 points, Compliance and Security 15 points, Price 5 points
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Summary
The Baltimore City Office of Information & Technology seeks a qualified Contractor to provide a comprehensive, end-to-end Software-as-a-Service (SaaS) solution and supporting hardware for the Municipal Identification Card Program.
The solution includes a configurable technology platform, fixed-site and mobile card issuance hardware and consumables, an anonymized online appointment portal, document authentication, validation API, and professional services for configuration, implementation, deployment, training, maintenance, and support. The contract term is three years with three one-year renewal options. Proposals are due by June 15, 2026, at 4:00 PM EST, with questions due by May 29, 2026. Evaluation is based on technical and implementation approach, management approach, past performance, compliance and security, and price.
EVALUATION CRITERIA
5- Technical & Implementation Approach 40 points
- Management Approach 20 points
- Past Performance 20 points
- Compliance and Security 15 points
- Price 5 points
REQUIRED DELIVERABLES
9- SaaS platform
- Configurable technology platform
- Hardware and consumables for fixed-site and mobile card issuance
- Anonymized online appointment portal
- Identity and document authentication systems
- Municipal ID Validation API / validation service
- Progress dashboard
- Technology training plan
- Privacy and no-retention controls plan
REQUIRED ATTACHMENTS
7- Cover Letter
- Table of Contents
- Technical & Implementation Approach
- Management Approach
- Compliance and Security
- Past Performance
- Cost Proposal
- Submit to
- [email protected]
- Duration
- 72 months
- Scope location
- Baltimore, Maryland
Questions about this RFP
How do I respond to this RFP from City of Baltimore?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 15, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected].
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Baltimore in MD, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: SaaS platform, Configurable technology platform, Hardware and consumables for fixed-site and mobile card issuance, Anonymized online appointment portal, Identity and document authentication systems, Municipal ID Validation API / validation service, Progress dashboard, Technology training plan, Priva. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical & Implementation Approach 40 points, Management Approach 20 points, Past Performance 20 points, Compliance and Security 15 points, Price 5 points" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Baltimore?
All active and historical solicitations from City of Baltimore are tracked and searchable. As a city agency, City of Baltimore regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Letter, Table of Contents, Technical & Implementation Approach, Management Approach, Compliance and Security, Past Performance, Cost Proposal. Review the full document from City of Baltimore for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Baltimore, Maryland. Review the full solicitation for detailed scope requirements.