Arizona Health Care Cost Containment System - IV&V AI Call Center - YH27-0048 (2026)
Arizona Health Care Cost Containment System (AHCCCS) | State of ArizonaState · Phoenix, AZ- Due
- Nov 17, 2026
- 5 days left
- Posted
- Nov 3, 2026
- Primary contact
- Patrick Breazeale
The 30-second brief
The Arizona Health Care Cost Containment System (AHCCCS) is seeking independent verification and validation (IV&V) services for its AI Call Center project under solicitation YH27-0048. The scope includes independent assessment, monitoring project activities, tracking risks and issues, reviewing deliverables, and ensuring alignment with state standards and GenAI policies for the contact center implementation. The solicitation requires key staff roles such as a Project Manager, Call Center Operations SME, Quality Lead, and Technical Subject Matter Acquaintance. Proposals are due by November 17, 2026, at 3:00 PM Phoenix, AZ Time, and should be submitted electronically to [email protected].
Revised Attachment A IVV AI Call Center Pricing Schedule, Quarterly IV&V Status Report, Independent UAT Certification Assessment Memorandum, ORR / Go-Live Readiness Assessment Report
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Summary
The Arizona Health Care Cost Containment System (AHCCCS) is seeking independent verification and validation (IV&V) services for its AI Call Center project under solicitation YH27-0048.
The scope includes independent assessment, monitoring project activities, tracking risks and issues, reviewing deliverables, and ensuring alignment with state standards and GenAI policies for the contact center implementation. The solicitation requires key staff roles such as a Project Manager, Call Center Operations SME, Quality Lead, and Technical Subject Matter Acquaintance. Proposals are due by November 17, 2026, at 3:00 PM Phoenix, AZ Time, and should be submitted electronically to [email protected].
REQUIRED DELIVERABLES
4- Revised Attachment A IVV AI Call Center Pricing Schedule
- Quarterly IV&V Status Report
- Independent UAT Certification Assessment Memorandum
- ORR / Go-Live Readiness Assessment Report
REQUIRED ATTACHMENTS
5- A signed copy of the solicitation amendment document
- Completed Questions and Answers form
- Key staff resumes
- Individual references for key staff
- Pricing schedule
REQUIRED STAFFING
4- Submit to
- [email protected]
- Scope location
- Phoenix, AZ
- Reported agency
- Arizona Health Care Cost Containment System
Questions about this RFP
How do I respond to this RFP from Arizona Health Care Cost Containment System (AHCCCS) | State of Arizona?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 17, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Patrick Breazeale.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Arizona Health Care Cost Containment System (AHCCCS) | State of Arizona in AZ, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Patrick Breazeale. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Project Manager, Call Center Operations SME, Quality Lead, Technical Subject Matter Acquaintance. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Revised Attachment A IVV AI Call Center Pricing Schedule, Quarterly IV&V Status Report, Independent UAT Certification Assessment Memorandum, ORR / Go-Live Readiness Assessment Report. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Arizona Health Care Cost Containment System (AHCCCS) | State of Arizona?
All active and historical solicitations from Arizona Health Care Cost Containment System (AHCCCS) | State of Arizona are tracked and searchable. As a state agency, Arizona Health Care Cost Containment System (AHCCCS) | State of Arizona regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 17, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: A signed copy of the solicitation amendment document, completed Questions and Answers form, key staff resumes, individual references for key staff, pricing schedule. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Arizona Health Care Cost Containment System (AHCCCS) | State of Arizona for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Phoenix, AZ. Review the full solicitation for detailed scope requirements.