Alabama Community College System - IT Service Management/Ticketing Software - RFP2027-0001-ACCS (2026)
AL-State-Alabama Community College SystemState · Montgomery, AL- Due
- Nov 5, 2026
- Deadline passed
- Posted
- Oct 21, 2026
- Contract term
- 3 years
- Primary contact
- Jim Mankowich
The 30-second brief
The Alabama Community College System (ACCS) is seeking proposals from qualified and experienced companies to provide a comprehensive IT service management/ticketing software solution, inclusive of hardware and software asset management and SaaS license management. The cloud-based solution must support IT Service Management (ITSM) capabilities including incident management, problem management, change management, request management, knowledge management, CMDB, service level management, a self-service portal with an AI assistant, scheduled/recurring work, and performance analytics. Asset management scope covers import from existing tools such as Microsoft Intune, reconciliation and de-duplication, hardware asset lifecycle management, software asset management, and license entitlement/compliance. SaaS license management requires direct connectivity to providers like Microsoft 365, Entra ID, Adobe, and Salesforce. Estimated usage is 100 licenses. Pricing is required for both a 1-year term and a 3-year term, with a total contract length not to exceed 5 years. Proposals are due by Thursday, November 5, 2026, at 2:00 p.m. Central Standard Time.
IT Service Management/Ticketing Software Solution, Hardware and software asset management, SaaS license management, Implementation services, 15 service catalog items build
Functional fit with Section III requirements (30%), Evaluated total cost of ownership for 1-year and 3-year terms including Section A, B, and required C (25%), Implementation approach, plan, and build of 15 service catalog items (20%), Vendor qualifications, higher education experience, and client references (15%), Training, support, maintenance, and committed service levels (10%)
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Summary
The Alabama Community College System (ACCS) is seeking proposals from qualified and experienced companies to provide a comprehensive IT service management/ticketing software solution, inclusive of hardware and software asset management and SaaS license management.
The cloud-based solution must support IT Service Management (ITSM) capabilities including incident management, problem management, change management, request management, knowledge management, CMDB, service level management, a self-service portal with an AI assistant, scheduled/recurring work, and performance analytics. Asset management scope covers import from existing tools such as Microsoft Intune, reconciliation and de-duplication, hardware asset lifecycle management, software asset management, and license entitlement/compliance. SaaS license management requires direct connectivity to providers like Microsoft 365, Entra ID, Adobe, and Salesforce. Estimated usage is 100 licenses. Pricing is required for both a 1-year term and a 3-year term, with a total contract length not to exceed 5 years. Proposals are due by Thursday, November 5, 2026, at 2:00 p.m. Central Standard Time.
EVALUATION CRITERIA
Functional fit with Section III requirements (30%), Evaluated total cost of ownership for 1-year and 3-year terms including Section A, B, and required C (25%), Implementation approach, plan, and build of 15 service catalog items (20%), Vendor qualifications, higher education experience, and client references (15%), Training, support, maintenance, and committed service levels (10%)
REQUIRED DELIVERABLES
5- IT Service Management/Ticketing Software Solution
- Hardware and software asset management
- SaaS license management
- Implementation services
- 15 service catalog items build
REQUIRED ATTACHMENTS
7- USB drive with digital copy of signed response
- Addendum acknowledgments
- Notarized State of Alabama Vendor Disclosure Statement
- Alabama Immigration Law Compliance documents
- IRS Form W-9
- E-verify documentation
- Audited financial statements or balance sheet and profit/loss statements
- Submit to
- Alabama Community College System, Attention: Robin Head, Fiscal Agent, P.O. Box 302130, Montgomery, AL 36130-2130 (or physical address: 135 South Union Street, Suite 451, Montgomery, AL 36104)
- Duration
- 60 months
- Scope location
- Montgomery, Alabama
- Reported agency
- Alabama Community College System
Questions about this RFP
How do I respond to this RFP from AL-State-Alabama Community College System?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 5, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Alabama Community College System, Attention: Robin Head, Fiscal Agent, P.O. Box 302130, Montgomery, AL 36130-2130 (or physical address: 135 South Union Street, Suite 451, Montgomery, AL 36104). For questions, contact Jim Mankowich.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including AL-State-Alabama Community College System in AL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jim Mankowich. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: IT Service Management/Ticketing Software Solution, Hardware and software asset management, SaaS license management, Implementation services, 15 service catalog items build. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Functional fit with Section III requirements (30%), Evaluated total cost of ownership for 1-year and 3-year terms including Section A, B, and required C (25%), Implementation approach, plan, and build..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from AL-State-Alabama Community College System?
All active and historical solicitations from AL-State-Alabama Community College System are tracked and searchable. As a state agency, AL-State-Alabama Community College System regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: USB drive with digital copy of signed response, addendum acknowledgments, notarized State of Alabama Vendor Disclosure Statement, Alabama Immigration Law Compliance documents, IRS Form W-9, E-verify d. Review the full document from AL-State-Alabama Community College System for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Montgomery, Alabama. Review the full solicitation for detailed scope requirements.