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CONTRACTRENEWED
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SRTA Renews NICE Call Center Software Contract

Susquehanna Regional Transportation Authority logoSusquehanna Regional Transportation Authority
Disclosed value
Not to exceed $987,711.04
From agendapacket
Document date
Oct 29, 2026
Term
Two-year renewal

The 30-second brief

What it covers

SRTA authorized a sole-source two-year renewal with NICE for its call center management platform and related services. The renewal is capped at $987,711.04 and supports customer service operations, including call routing, reporting, scheduling, and multichannel communications.

Who holds it

NICE holds this technology contract with Susquehanna Regional Transportation Authority. Its other public contracts on record include work for Michigan State Administrative Board | State of Michigan and Michigan Department of Technology, Management and Budget | State of Michigan.

What happens next

Term as filed: Two-year renewal.

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Contract details

Contract type
Technology
Amount
Not to exceed $987,711.04
Document date
October 29, 2026
Term
Two-year renewal
Vendor
NICE
Agency
Susquehanna Regional Transportation Authority
Source document
Susquehanna Regional Transportation Authority AgendaPacket October 2026 Board Meeting 2026-10-29 (AgendaPacket)

NICE's other public contracts

Michigan State Administrative Board | State of Michigan, MichiganNICE Awarded Michigan Contact Center Modernization Contract · Oct 27, 2026Michigan Department of Technology, Management and Budget | State of Michigan, MichiganNICE Contract Recommended for Contact Center Modernization · Oct 27, 2026Los Angeles Regional Interoperable Communications System Auth, CaliforniaNICE Radio Logging System Upgrade Underway · Oct 1, 2026UndisclosedVillage Fire Department, TexasVillage Fire Department Continues NICE Communications Services · Sep 23, 2026North Carolina Department of Information Technology|911 Board, North CarolinaNICE Voice Recorder Funding Recommended for Washington County · Sep 17, 2026$42.7KAll NICE contractsVendor profile

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Questions about this contract

Who was awarded the technology contract by Susquehanna Regional Transportation Authority?

NICE was awarded this technology contract by Susquehanna Regional Transportation Authority, as recorded on October 29, 2026. The contract value is Not to exceed $987,711.04.

How much is the NICE contract with Susquehanna Regional Transportation Authority worth?

The NICE contract with Susquehanna Regional Transportation Authority is valued at Not to exceed $987,711.04, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record, structured as a not-to-exceed (ceiling) agreement.

Where was this contract approved?

This contract appears in Susquehanna Regional Transportation Authority AgendaPacket October 2026 Board Meeting 2026-10-29 (AgendaPacket), dated October 29, 2026 from Susquehanna Regional Transportation Authority. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

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What other contracts does NICE hold?

NICE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

What is Susquehanna Regional Transportation Authority currently buying?

Explore Susquehanna Regional Transportation Authority's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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