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Michigan State Administrative Board | State of Michigan Awards Technology Contract to NICE (October 2026)

Michigan State Administrative Board | State of Michigan logoMichigan State Administrative Board | State of Michigan
Disclosed value
Not to exceed $3,000,000.00 total
From agenda
Approved
Oct 27, 2026
Term
5 years; FY27–FY32
Renews
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The 30-second brief

What it covers

The board approved a five-year, not-to-exceed $3 million contract with NICE for statewide call center technology modernization.

Who holds it

NICE holds this technology contract with Michigan State Administrative Board | State of Michigan. Its other public contracts on record include work for Susquehanna Regional Transportation Authority and Michigan Department of Technology, Management and Budget | State of Michigan.

What happens next

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Contract details

Contract type
Technology
Amount
Not to exceed $3,000,000.00 total
Document date
October 27, 2026
Term
5 years; FY27–FY32
Renews
On record
Vendor
NICE
Agency
Michigan State Administrative Board | State of Michigan
Source document
Michigan State Administrative Board Agenda 2026-10-27 (Agenda)

NICE's other public contracts

Susquehanna Regional Transportation Authority, PennsylvaniaSRTA Renews NICE Call Center Software Contract · Oct 29, 2026Michigan Department of Technology, Management and Budget | State of Michigan, MichiganNICE Contract Recommended for Contact Center Modernization · Oct 27, 2026Los Angeles Regional Interoperable Communications System Auth, CaliforniaNICE Radio Logging System Upgrade Underway · Oct 1, 2026UndisclosedVillage Fire Department, TexasVillage Fire Department Continues NICE Communications Services · Sep 23, 2026North Carolina Department of Information Technology|911 Board, North CarolinaNICE Voice Recorder Funding Recommended for Washington County · Sep 17, 2026$42.7KAll NICE contractsVendor profile

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Questions about this contract

Who was awarded the technology contract by Michigan State Administrative Board | State of Michigan?

NICE was awarded this technology contract by Michigan State Administrative Board | State of Michigan, as recorded on October 27, 2026. The contract value is Not to exceed $3,000,000.00 total.

How much is the NICE contract with Michigan State Administrative Board | State of Michigan worth?

The NICE contract with Michigan State Administrative Board | State of Michigan is valued at Not to exceed $3,000,000.00 total, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a agenda record, structured as a not-to-exceed (ceiling) agreement.

Where was this contract approved?

This contract appears in Michigan State Administrative Board Agenda 2026-10-27 (Agenda), dated October 27, 2026 from Michigan State Administrative Board | State of Michigan. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

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What other contracts does NICE hold?

NICE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

What is Michigan State Administrative Board | State of Michigan currently buying?

Explore Michigan State Administrative Board | State of Michigan's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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