NICE Contract Recommended for Contact Center Modernization
Michigan Department of Technology, Management and Budget | State of MichiganState · Lansing, MI- Disclosed value
- NOT TO EXCEED $3,000,000.00 Total
- From agenda
- Document date
- Oct 27, 2026
- Term
- 5 Years; FY27-FY32
- Renews
- Free account
The 30-second brief
The State recommends a not-to-exceed $3 million, five-year contract with NICE to modernize Michigan's enterprise contact-center technology.
NICE holds this technology contract with Michigan Department of Technology, Management and Budget | State of Michigan. Its other public contracts on record include work for Susquehanna Regional Transportation Authority and Michigan State Administrative Board | State of Michigan.
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Contract details
- Contract type
- Technology
- Amount
- NOT TO EXCEED $3,000,000.00 Total
- Document date
- October 27, 2026
- Term
- 5 Years; FY27-FY32
- Renews
- On record
- Vendor
- NICE
- Source document
- State Administrative Board Agenda 2026-10-27 (Agenda)
NICE's other public contracts
More Michigan Department of Technology, Management and Budget | State of Michigan contracts
Questions about this contract
Who was awarded the technology contract by Michigan Department of Technology, Management and Budget | State of Michigan?
NICE was awarded this technology contract by Michigan Department of Technology, Management and Budget | State of Michigan, as recorded on October 27, 2026. The contract value is NOT TO EXCEED $3,000,000.00 Total.
How much is the NICE contract with Michigan Department of Technology, Management and Budget | State of Michigan worth?
The NICE contract with Michigan Department of Technology, Management and Budget | State of Michigan is valued at NOT TO EXCEED $3,000,000.00 Total, covering technology work.
What type of contract is this?
This is a Technology contract, documented as a agenda record, structured as a not-to-exceed (ceiling) agreement.
Where was this contract approved?
This contract appears in State Administrative Board Agenda 2026-10-27 (Agenda), dated October 27, 2026 from Michigan Department of Technology, Management and Budget | State of Michigan. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
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What other contracts does NICE hold?
NICE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
What is Michigan Department of Technology, Management and Budget | State of Michigan currently buying?
Explore Michigan Department of Technology, Management and Budget | State of Michigan's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.