White County 911 Call Handling System RFP 2026-WC911-002 - NG911 Compliant Telephone System
White CountyCounty · Cleveland, GA- Due
- Dec 4, 2026
- 27 days left
- Posted
- Nov 2, 2026
- Primary contact
- Bryce Barrett
- (706) 865-9500
The 30-second brief
White County Board of Commissioners is issuing a Request for Proposal for the purchase, installation, implementation, configuration, training, support, and ongoing maintenance of a Next Generation 911 (NG911) compliant call handling and telephone system for White County 911 Communications. The proposed system must provide a modern, reliable, scalable, and user-friendly platform supporting emergency and administrative call handling, text-to-911, caller location information, and continuity of operations. The solution must integrate with the CentralSquare Computer Aided Dispatch (CAD) system used by White County at implementation. Proposals are due by December 4, 2026, at 5:00 PM EST, with a mandatory pre-bid meeting scheduled for November 12, 2026, at 2:00 PM EST.
Proposed System, Architecture, and Technical Capabilities (30), Training, Customer Support, Maintenance, and System Updates (20), Implementation Approach, Project Management, and Timeline (15), Vendor Experience, Qualifications, Past Performance, and References (15), Pricing Proposal and Five-Year Cost of Ownership (15), Organization, Completeness, and Quality of Proposal (5)
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Summary
White County Board of Commissioners is issuing a Request for Proposal for the purchase, installation, implementation, configuration, training, support, and ongoing maintenance of a Next Generation 911 (NG911) compliant call handling and telephone system for White County 911 Communications.
The proposed system must provide a modern, reliable, scalable, and user-friendly platform supporting emergency and administrative call handling, text-to-911, caller location information, and continuity of operations. The solution must integrate with the CentralSquare Computer Aided Dispatch (CAD) system used by White County at implementation. Proposals are due by December 4, 2026, at 5:00 PM EST, with a mandatory pre-bid meeting scheduled for November 12, 2026, at 2:00 PM EST.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
8- Appendix A – Contractor Information
- Appendix B – Contractor Certification
- Statement of Non-Collusion
- Appendix C – Contractor Reference Form
- Appendix D – E-Verify Affidavit
- Appendix E – Pricing Sheet and Certification
- Appendix F – Subcontractors
- Appendix G – Addenda Acknowledgement
- Submit to
- White County Board of Commissioners Finance Department, 1235 Helen Highway, Cleveland, GA 30528
- Scope location
- Cleveland, GA
Questions about this RFP
How do I respond to this RFP from White County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 4, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: White County Board of Commissioners Finance Department, 1235 Helen Highway, Cleveland, GA 30528. For questions, contact Bryce Barrett.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including White County in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Bryce Barrett at (706) 865-9500. Questions and answers are typically shared with all prospective bidders.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Proposed System, Architecture, and Technical Capabilities (30), Training, Customer Support, Maintenance, and System Updates (20), Implementation Approach, Project Management, and Timeline (15), Vendor..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from White County?
All active and historical solicitations from White County are tracked and searchable. As a county agency, White County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of December 4, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Appendix A – Contractor Information, Appendix B – Contractor Certification, Statement of Non-Collusion, Appendix C – Contractor Reference Form, Appendix D – E-Verify Affidavit, Appendix E – Pricing Sh. Review the full document from White County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Cleveland, GA. Review the full solicitation for detailed scope requirements.