Town of Auburn Request for Home Performance Contractor Service RFP 2025
Town of AuburnCity · Auburn, MA- Due
- Feb 11, 2026
- Deadline passed
- Posted
- Jan 14, 2025
- Contract term
- 3 years
- Primary contact
- Juniper King
The 30-second brief
The Town of Auburn is soliciting proposals from Home Performance Contractors (HPC) to provide marketing support, customer intake, and direct services for energy efficiency programs. The selected vendor will promote and coordinate energy assessments, weatherization, and HVAC upgrades for residential and business buildings, specifically targeting seniors, renters, and low-to-moderate income residents. Key tasks include co-branded marketing, maintaining a call center for intake, and data sharing with the Town via Salesforce. While there is no direct financial relationship between the Town and the HPC, the contractor will leverage the Town's branding to increase marketing effectiveness. Proposals are due February 11, 2026, with a question deadline of February 4, 2026. The contract term is for a fixed period of 3 years.
Co-branded marketing plan, Customized landing page, Field outreach team, Energy assessments, Data sharing process, Customer feedback metrics
Relevant experience and qualifications, Proposed marketing and outreach strategy, Customer service and satisfaction record, Plans to support various populations, Data sharing agreement, Open response
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Summary
The Town of Auburn is soliciting proposals from Home Performance Contractors (HPC) to provide marketing support, customer intake, and direct services for energy efficiency programs.
The selected vendor will promote and coordinate energy assessments, weatherization, and HVAC upgrades for residential and business buildings, specifically targeting seniors, renters, and low-to-moderate income residents. Key tasks include co-branded marketing, maintaining a call center for intake, and data sharing with the Town via Salesforce. While there is no direct financial relationship between the Town and the HPC, the contractor will leverage the Town's branding to increase marketing effectiveness. Proposals are due February 11, 2026, with a question deadline of February 4, 2026. The contract term is for a fixed period of 3 years.
EVALUATION CRITERIA
6- Relevant experience and qualifications
- Proposed marketing and outreach strategy
- Customer service and satisfaction record
- Plans to support various populations
- Data sharing agreement
- Open response
REQUIRED DELIVERABLES
6- Co-branded marketing plan
- Customized landing page
- Field outreach team
- Energy assessments
- Data sharing process
- Customer feedback metrics
REQUIRED ATTACHMENTS
3- Proof of liability insurance
- 3 references
- Utility contractor quality report
- Scope location
- Auburn, MA
Questions about this RFP
How do I respond to this RFP from Town of Auburn?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 11, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. For questions, contact Juniper King.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Auburn in MA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Juniper King. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Co-branded marketing plan, Customized landing page, Field outreach team, Energy assessments, Data sharing process, Customer feedback metrics. Proposals should clearly address how each deliverable will be met.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Relevant experience and qualifications, Proposed marketing and outreach strategy, Customer service and satisfaction record, Plans to support various populations, Data sharing agreement, Open response" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Auburn?
All active and historical solicitations from Town of Auburn are tracked and searchable. As a city agency, Town of Auburn regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proof of liability insurance, 3 references, Utility contractor quality report. Review the full document from Town of Auburn for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Auburn, MA. Review the full solicitation for detailed scope requirements.