Taunton Housing Authority Answering Service RFP 2026
Taunton Housing AuthorityLocal Housing Authority · Taunton, MA- Due
- Apr 17, 2026
- Deadline passed
- Posted
- Mar 17, 2026
- Contract term
- 5 years
- Primary contact
- Amarily Mercado
The 30-second brief
The Taunton Housing Authority is seeking proposals for an answering service to handle telephone calls, record messages, and relay emergency maintenance calls for its agency and managed authorities in Taunton, Stoughton, and Bridgewater. The service will also need to utilize Language Line Services for non-English speakers.
Answering service to answer, Record, And direct calls; relay messages via email; direct emergency calls to on-call staff; utilize Language Line Services.
Cost basis, performance basis, and perceived needs of the Authorities.
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Summary
The Taunton Housing Authority is seeking proposals for an answering service to handle telephone calls, record messages, and relay emergency maintenance calls for its agency and managed authorities in Taunton, Stoughton, and Bridgewater.
The service will also need to utilize Language Line Services for non-English speakers.
EVALUATION CRITERIA
3- Cost basis
- Performance basis
- Perceived needs of the Authorities
REQUIRED DELIVERABLES
4- Answering service to answer, Record, And direct calls
- Relay messages via email
- Direct emergency calls to on-call staff
- Utilize Language Line Services
- Submit to
- [email protected]
- Scope location
- Taunton, Stoughton, Bridgewater
Questions about this RFP
How do I respond to this RFP from Taunton Housing Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 17, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: [email protected]. For questions, contact Amarily Mercado.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Taunton Housing Authority in MA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Amarily Mercado. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Answering service to answer, Record, And direct calls; relay messages via email; direct emergency calls to on-call staff; utilize Language Line Services.. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Cost basis, performance basis, and perceived needs of the Authorities." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Taunton Housing Authority?
All active and historical solicitations from Taunton Housing Authority are tracked and searchable. As a local housing authority agency, Taunton Housing Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Taunton Housing Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Taunton, Stoughton, Bridgewater. Review the full solicitation for detailed scope requirements.