Taunton Housing Authority Answering Service RFP031726 - 2026
Taunton Housing AuthorityLocal Housing Authority · Taunton, MA- Due
- Jun 1, 2026
- Deadline passed
- Posted
- Mar 17, 2026
- Contract term
- 5 years
- Primary contact
- Amarily Mercado
The 30-second brief
The Taunton Housing Authority is procuring an answering service to manage off-hour telephone calls and emergency maintenance dispatch for 1,239 housing units across Taunton, Stoughton, and Bridgewater. Proposals are due June 1, 2026.
Separate proposals for each agency, Call logs, Email relay of messages, Emergency dispatch
Cost basis, performance basis, perceived needs of the Authorities
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Summary
The Taunton Housing Authority is procuring an answering service to manage off-hour telephone calls and emergency maintenance dispatch for 1,239 housing units across Taunton, Stoughton, and Bridgewater. Proposals are due June 1, 2026.
EVALUATION CRITERIA
3- Cost basis
- Performance basis
- Perceived needs of the Authorities
REQUIRED DELIVERABLES
4- Separate proposals for each agency
- Call logs
- Email relay of messages
- Emergency dispatch
REQUIRED ATTACHMENTS
11- REAP Certification
- Non-Collusive Affidavit
- Corporate Identification
- Corporate Certificate
- Business Reference Form
- HUD-5369-C
- HUD-5370-C
- W-9
- Authorization to Release Information
- Debarment Statement
- Executive Order 481 Certification
REQUIRED STAFFING
Live operator
- Submit to
- [email protected]
- Scope location
- Taunton, MA
Questions about this RFP
How do I respond to this RFP from Taunton Housing Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 1, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Amarily Mercado.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Taunton Housing Authority in MA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Amarily Mercado. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Live operator. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Separate proposals for each agency, Call logs, Email relay of messages, Emergency dispatch. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Cost basis, performance basis, perceived needs of the Authorities" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Taunton Housing Authority?
All active and historical solicitations from Taunton Housing Authority are tracked and searchable. As a local housing authority agency, Taunton Housing Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: REAP Certification, Non-Collusive Affidavit, Corporate Identification, Corporate Certificate, Business Reference Form, HUD-5369-C, HUD-5370-C, W-9, Authorization to Release Information, Debarment Stat. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Taunton Housing Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Taunton, MA. Review the full solicitation for detailed scope requirements.