South Carolina Education Lottery - Digital Engagement Solution (DES) and Related Services - RFP-08042026-DES (2026)
South Carolina Lottery Commission | State of South CarolinaState · Columbia, SC- Due
- Oct 16, 2026
- Deadline passed
- Posted
- Sep 10, 2026
- Contract term
- 5 years
- Primary contact
- Ashley Kennedy-Shell
- (803) 737-3045
The 30-second brief
The South Carolina Education Lottery (SCEL) is seeking proposals from qualified offerors capable of successfully integrating the Lottery's current Player Rewards Program into a more comprehensive and fully integrated digital engagement solution (DES). The solution must ensure real-time processing and compliance with industry standards and regulatory requirements, offering advanced data analytics, reporting capabilities, and comprehensive security features to protect against fraud. The DES must seamlessly convert SCEL's existing mobile application and web-based platforms into a modernized digital platform, supporting drawing services, prize validations and payments, and customer relationship management (CRM). The initial term of the contract is five years, with an estimated start date of September 13, 2027.
Digital Engagement Solution, Mobile Application and Web Platform, Player Account Management (PAM), Players' Rewards Program, Drawing Services, Winner Notification, Player Support and Content Management Solution (CMS), Reporting, Mobile Claims/E-Wallet
Technical Proposal & Demonstration (450), Optional Features & Innovations (50), Qualifications and Experience (300), Value (200)
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Summary
The South Carolina Education Lottery (SCEL) is seeking proposals from qualified offerors capable of successfully integrating the Lottery's current Player Rewards Program into a more comprehensive and fully integrated digital engagement solution (DES).
The solution must ensure real-time processing and compliance with industry standards and regulatory requirements, offering advanced data analytics, reporting capabilities, and comprehensive security features to protect against fraud. The DES must seamlessly convert SCEL's existing mobile application and web-based platforms into a modernized digital platform, supporting drawing services, prize validations and payments, and customer relationship management (CRM). The initial term of the contract is five years, with an estimated start date of September 13, 2027.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
9- Digital Engagement Solution
- Mobile Application and Web Platform
- Player Account Management (PAM)
- Players' Rewards Program
- Drawing Services
- Winner Notification
- Player Support and Content Management Solution (CMS)
- Reporting
- Mobile Claims/E-Wallet
REQUIRED ATTACHMENTS
9- Signed Cover Page
- Page Two
- Technical Proposal
- Business / Price Proposal
- Redacted Proposal
- SLED background check deposit
- Litigation Bond
- Service Provider Security Assessment Questionnaire
- Cost Summary Spreadsheet
REQUIRED STAFFING
3- Submit to
- SC Education Lottery, ATTN: Ashley Kennedy-Shell CPPO, NIGP-CPP, CPPB, 1333 Main Street, Suite 400, Columbia, SC 29201
- Scope location
- Columbia, SC
- Reported agency
- South Carolina Education Lottery
Questions about this RFP
How do I respond to this RFP from South Carolina Lottery Commission | State of South Carolina?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 16, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: SC Education Lottery, ATTN: Ashley Kennedy-Shell CPPO, NIGP-CPP, CPPB, 1333 Main Street, Suite 400, Columbia, SC 29201. For questions, contact Ashley Kennedy-Shell.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including South Carolina Lottery Commission | State of South Carolina in SC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Ashley Kennedy-Shell at (803) 737-3045. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Account Management, Technical Personnel, Subject Matter Experts. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Digital Engagement Solution, Mobile Application and Web Platform, Player Account Management (PAM), Players' Rewards Program, Drawing Services, Winner Notification, Player Support and Content Management Solution (CMS), Reporting, Mobile Claims/E-Wallet. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical Proposal & Demonstration (450), Optional Features & Innovations (50), Qualifications and Experience (300), Value (200)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from South Carolina Lottery Commission | State of South Carolina?
All active and historical solicitations from South Carolina Lottery Commission | State of South Carolina are tracked and searchable. As a state agency, South Carolina Lottery Commission | State of South Carolina regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Signed Cover Page, Page Two, Technical Proposal, Business / Price Proposal, Redacted Proposal, SLED background check deposit, Litigation Bond, Service Provider Security Assessment Questionnaire, Cost. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from South Carolina Lottery Commission | State of South Carolina for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Columbia, SC. Review the full solicitation for detailed scope requirements.